Account Consultant

Account Consultant

We are seeking a dedicated and talented Account Consultant to join our team. In this role, you will be responsible for building strong relationships over the phone and increasing revenue replenishment with the company's existing salon and retail clients throughout an assigned multi-state geographic territory. As a member of the Sales team, you will collaborate with Brand Managers (field sales representatives) and report directly to VP, Inside Sales & Business Development.

This role is classified as non-exempt from the Fair Labor Standard Act's overtime requirement and is open to candidates based in the South Florida area, requiring work in EST hours. While the position is primarily remote at this time, it follows a hybrid schedule requiring occasional in-person work at NW 26th Street, Miami, FL 33127. A reliable internet connection and a dedicated workspace free from significant distractions are essential for remote work.

Essential Job Functions

Sales Goal Achievement:

• Grow account revenues within a multi-state geographic territory of approximately 120 to 200 accounts by building strong relationships with clients and working to implement sell-in and sell-through strategies on an individual account level for both in-salon sales and affiliate program
• Provide superior customer service to clients, fielding inbound calls to receive orders and resolve issues
• Manage a systematic bi-weekly outbound call rotation for all assigned accounts
• Clearly articulate Luxury Brand Partners marketing and education programs
• Meet and entertain clients during company events
• Keep all requested Google Docs, spreadsheets, and notes up to date

Teamwork:

• Work as a team with Brand Managers (field sales representatives) in assigned geographic territories
• Collaborate with other departments and team members to support company initiatives, events, and special projects
• Work with team members to assist with account coverage as needed
• Actively participate in meetings, sharing ideas or presenting information that will contribute to the overall development of the team

Administrative Responsibilities:

• Process and follow-up on orders, including communicating with your manager any delays to ensure timely and accurate shipping and receipt
• Handle customer finances and credit card transactions with the utmost care
• Manage business, maintain client information, and conduct ongoing analysis of accounts using Luxury Brand Partners Customer Relationship Management software
• Support and follow Luxury Brand Partners' sales policies and procedures

Travel:

• Attend in-field education, company events, or special visits to key accounts as needed.
• Weekend and evening appointments or events on an as-needed basis

Non-Essential Job Functions:

• Assist with special projects or initiatives as needed to support departmental goals.
• Provide backup coverage for team members during absences or peak workload periods.
• Perform additional administrative tasks or clerical duties as assigned.

What You'll Bring:

To excel in this role, you must meet the following qualifications. Reasonable accommodations can be made to support individuals with disabilities in performing essential functions.

• Proven sales and/or consulting ability with strong communication skills (especially telephone, but also presentation and written)
• Strategic and analytical thinker with strong problem-solving abilities and organizational skills
• A passion for customer service
• Ability to thrive in a fast-paced entrepreneurial environment
• Computer savvy, proficient in Word, Excel, PowerPoint, Dropbox, and Google docs
• Bachelor's degree
• 1-2 years of work experience, with a preference for sales experience

Team Leadership & Oversight

This position has no supervisory responsibilities.

Physical Requirements

This role requires the following physical capabilities:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 30 pounds at times
• Prolonged periods standing, bending, stooping, and reaching
• Must be able to travel occasionally, sometimes requiring long periods of driving or riding in a vehicle
• Must be able to focus on detailed work for extended periods, which may lead to eye strain or fatigue
• Must be able to perform tasks that require fine motor skills, including typing and using a mouse
• Must be able to work in a fast-paced, often time-sensitive environment

Why You'll Love Us:

At Luxury Brand Partners, we are more than just a team we are a vibrant community of creative thinkers and beauty enthusiasts dedicated to shaping the future of luxury in the beauty industry. As the parent company for renowned brands like IGK, R+Co, and ONE/SIZE Beauty, we pride ourselves on fostering innovation, authenticity, and excellence. Together, we collaborate to deliver exceptional products and experiences that empower our customers and elevate the standards of luxury beauty.

Here's what you can look forward to:

Health and Wellness Benefits

• Comprehensive health, dental, and vision insurance along with additional ancillary benefits
• Flexible spending and health savings accounts (FSA/HSA)
• Employer paid life insurance coverage with optional supplemental life insurance available
• Employer paid long-term and short-term disability
• Access to Employee Assistance Program (EAP)

Work-Life Balance

• Starting with 10 vacation days, 4 fixed personal days and 5 sick days (unless state law requires otherwise, in which case we will comply with state law)
• Twelve paid holidays
• Paid parental leave
• Summer Fridays between Memorial Day & Labor Day

Financial Security

• Compensation commensurate with industry standards and your qualifications
• 401(k) with company match
• Monthly technology allowance
• Eligible for quarterly sales bonus

Employee Perks

• Quarterly sample boxes featuring our brands products
• Employee referral program with rewards

If you're ready to make an impact and grow with us, we'd love to hear from you!

Luxury Brand Partners is proud to be an Equal Opportunity Employer. All applicants will be considered for employment without attention to race (including characteristics associated with race, such as hairstyle), color, gender, age, religion, national origin, physical or mental disability, pregnancy (including childbirth, lactation and related medical conditions), reproductive health decision-making, sexual orientation, ancestry, marital status, veteran status, uniform service member status, genetic information (including characteristics and testing), or other status protected by federal, state or local law.

The salary range provided for this position is intended to be a general guideline. Actual compensation may vary depending on factors such as your qualifications, experience, and geographic location.

We do not accept unsolicited assistance from headhunters or recruitment firms. Any resumes or profiles submitted without a valid, signed agreement approved by Luxury Brand Partners, will become the property of our company, and no fee will be paid if the candidate is hired based on an unsolicited referral.

The role will generally accept applications for at least seven calendar days from the posting date or as long as the job remains posted.

Luxury Brand Partners, LLC participates in E-Verify. What is E-Verify? (PDF). Also, see E-Verify Right to Work (PDF).