Sales Leader

Overview PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a modern, confident, and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for pioneering an exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at and About Express Express, launched in 1980, has embraced a design philosophy rooted in modern, confident and effortless style. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, the Express.com online store, and the Express mobile app. Store Name Vancouver Responsibilities Express is seeking a Retail Sales Leader to join our team. Assist in developing and motivating associates to maximize sales potential Provide in-the-moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards Partner with Store Management to provide feedback on associate performance Assist in training associates on store operations, product, policy, and procedures Execute action plans that optimize results Execute all aspects of daily store operations Ensure appropriate associate coverage to create a great customer experience Oversee and authorize the checkout experience Assist with merchandise flow, such as shipment, replenishment, omni‑channel operations in the store Monitor and analyze the customer service provided by team members Build an effective schedule with the right associate in the right place at the right time Promote and support an environment focused on delivering great in‑store customer experiences Effectively resolve customer service issues to a positive outcome Lead and model our customer experience model Display expert knowledge of product, company policies, promotions, loyalty programs Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc. Other essential functions may occur as directed by your supervisor Required Experience & Qualifications Education: High School or Equivalent Years of Experience: 1 Proficient in use of technology (iPad, registers) Meets defined availability criteria, including nights, weekends and non‑business hours Meets physical requirements Critical Skills & Attributes Previous retail experience preferred Ability to effectively communicate with customers, peers and supervisors Demonstrated sales accountability Demonstrated collaborative skills and ability to work well with a team Ability to multitask and handle multiple customers and/or processes at once Benefits & Compensation Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match Merchandise discount Paid Time Off Parental leave for new moms and dads Part‑time associates may be eligible for paid sick leave, public health emergency leave, participation in the 401(k) and Roth 401(k) with Company match, an Express merchandise discount, our Learn & Earn incentive program, and voluntary benefits through YouDecide. Actual compensation is dependent upon work location, education, relevant skills and experience of the candidate. Pay Range $19.00 - $26.00 per hour Closing If you would like to know more about the California Consumer Privacy Act click here. Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position. Equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call View phone number on click.appcast.io and say 'Associate Relations' or send an e‑mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third‑parties for hires made. #J-18808-Ljbffr Express & Bonobos