Assistant Community Manager

Location: Ardmore at Prosperity, Knoxville, TN, 37932, United States Overview We are seeking a dynamic individual with excellent leadership abilities and extensive experience in financial collections for our team. The ideal candidate will have a proven track record of delivering exceptional customer service and working collaboratively with the site team. Their primary focus will be to maximize occupancy and minimize delinquency while ensuring full compliance with the duties outlined below. Join us and showcase your leadership skills while making a significant impact on our operations. Primary Duties Responsible for collecting and posting all resident and applicant monies in a timely manner Completes the preparation of final account statements while diligently pursuing outstanding balances and promptly reporting applicable accounts to the collection’s agency Manages security deposit accounts through third party partnership – enrollment, refunds, claims, etc. Adheres to the Company's policies concerning evictions, ensuring compliance with necessary notice prerequisites, executing resident evictions, and representing the community as needed in court hearings and eviction proceedings. Accountable for the thorough completion of applicant and resident paperwork, encompassing tasks such as application processing, generating lease documents, overseeing renewals, handling notice to vacate procedures, and managing move-out documentation. Addresses resident requests and complaints with care and consideration to proactively mitigate any escalation of the matter. Completes weekly and monthly financial reporting Supports the Leasing Specialist by assisting with apartment showings and lease agreements, conducting applicant screenings, facilitating move-ins and move-outs, and fulfilling any other essential responsibilities. Consistently upholds a professional demeanor and appearance, ensuring a welcoming and courteous approach when greeting individuals. Performs other duties as necessary to meet the needs of upper management, residents, and the property. Qualifications Valid Driver's License Able to multitask and meet deadlines in a timely manner Passion for serving others Excellent communication, interpersonal and organizational skills Ability to work a flexible schedule, including weekends 3+ years related experience preferred Bachelor’s Degree preferred High School Diploma, GED, Technical or Vocational school required #J-18808-Ljbffr