Field Service Engineer II

Field Service Engineer IIQuanterix is a global leader in ultra-sensitive biomarker detection, enabling breakthroughs in disease research, diagnostics, and drug development. Its proprietary Simoa® technology delivers industry-leading sensitivity, allowing researchers to detect and quantify biomarkers in blood and other fluids at concentrations far below traditional limits. With more than 3,400 peer-reviewed publications, Quanterix has been a trusted partner to the scientific community for nearly two decades. In 2025, Quanterix acquired Akoya Biosciences, The Spatial Biology Company®, adding multiplexed tissue imaging with single-cell resolution to its portfolio. Together, the combined company offers a uniquely integrated platform that connects biology across blood and tissue—advancing precision medicine from discovery to diagnostics.Role SummaryThe Field Service Engineer II is a field-based contributor responsible for delivering high-quality installation, training, preventive maintenance, and repair support for Quanterix's Simoa® and Spatial Biology instrument platforms. After completing product training, you will join a dedicated service team focused on providing exceptional customer support that enables researchers to achieve ultra-sensitive biomarker detection and advanced spatial insights. This role requires a motivated, organized self-starter who can manage a regional service workload, resolve routine to moderately complex technical issues, and represent Quanterix with professionalism and strong customer engagement. You will work independently on standard service activities while collaborating closely with your Field Service Manager and internal support teams to ensure seamless customer experience.What You'll DoPerform high-quality onsite installations, system validations, preventive maintenance, and standard repairs across Simoa® and Spatial instrument platformsEvaluate issues, identify root causes, and execute effective repair actions for routine to moderately complex technical problems, ensuring clear communication and timely follow up with customersTrain customers on basic instrument operation, recommended maintenance practices, and foundational troubleshooting to support long term system performanceManage your regional service workload by independently scheduling preventive maintenance, coordinating service activities in collaboration with your Field Service Manager, and maintaining accurate documentation of all work using CRM toolsMaintain service tools, calibrations, and trunk stock inventory to ensure readiness for field activitiesDevelop proficiency on at least one Quanterix platform and build capability on additional platforms over time through ongoing training and field exposureCollaborate with Technical Support, Field Application Scientists, Sales, and internal teams to deliver a seamless customer experience and escalate customer issues appropriatelyDirect customer inquiries to appropriate support channels and ensure follow through until resolutionOther duties as necessaryBasic QualificationsMinimum associate's degree in engineering, with preference for a BS in Electronics, Biotechnology, or a related technical discipline; or equivalent relevant experience4+ years of field service experience supporting scientific, medical, or laboratory instrumentationPreferred QualificationsExperience with microscopy, digital imaging, fluorescence, microfluidics, and motion control systems preferredStrong organizational, communication, and interpersonal skills for effective customer interaction and internal collaborationHands-on experience with electromechanical, optical, or laboratory research equipment.Ability to manage a dynamic schedule, prioritize competing tasks, and adapt to changing customer needsExperience using CRM platforms (Salesforce preferred) and standard productivity softwareHigh mechanical aptitude with demonstrated ability to diagnose and resolve routine to moderately complex issuesAbility to work both independently and collaboratively within a field-based team environmentStrong customer facing skills, including the ability to build rapport, communicate clearly, and maintain professionalism in challenging situationsExpectations, Competencies, Skills & AbilitiesRemote work based in Chicago, IL with a focus in the Midwest region and CanadaAbility to travel at least 70%, including overnight travel as required to support customersAbility to lift heavy equipment (up to 50 lbs.) and perform service work in tight or constrained spacesValid driver's license. Valid passport or eligibility to acquire. International travel may be requiredWhy You'll Like Working With UsOur Technology: From discovery to diagnostics, Quanterix's ultrasensitive biomarker detection is fueling breakthroughs only made possible through its unparalleled sensitivity and flexibility. Simoa® technology has delivered the gold standard for earlier biomarker detection in blood, serum or plasma, with the ability to quantify proteins that are far lower than the Level of Quantification (LoQ). Our industry-leading precision instruments, digital immunoassay technology and CLIA-certified Accelerator laboratory have supported research that advances disease understanding and management in neurology, oncology, immunology, cardiology, and infectious disease. Akoya Biosciences, a Quanterix company, is The Spatial Biology Company®—bringing tissue context to life through high-resolution, single-cell imaging. Akoya's spatial phenotyping platforms help researchers visualize and measure how cells organize and interact within tissue to influence disease progression and therapeutic response. From discovery through clinical research, Akoya offers a full continuum of solutions, including PhenoCycler®, PhenoImager® Fusion and HT, and PhenoCode™ Panels. As part of Quanterix, Akoya complements a leading portfolio of ultra-sensitive biomarker detection technologies, together enabling a more complete view of biology and disease across both tissue and blood.Our Commitment to Employees: At Quanterix, our values are based on: Team, Innovation, Customer and Owner. Team: Challenge assumptions, not the person. Respect diversity of thought and hold ourselves to lofty standards Innovation: Stay curious, experiment, create and change Customer: Prioritize and celebrate these pioneers by doing our best to deliver on commitments Owner: Act with high integrity and in the best interest of Quanterix. Take measured risks and learn from their success and failures. We reward and recognize our employees by offering competitive compensation and a 401k plan with employer match, as well as competitive health, dental, and vision benefits for employees and their dependents. We also offer an unlimited vacation policy to all exempt employees, and a generous PTO policy for non-exempt employees. All employees are eligible for equity, employee stock purchase plan, a performance bonus, and 1:1 financial counseling/planning. We also offer Tuition Assistance. We have a free, state-of-the-art onsite fitness center for all employees. To keep you fueled up, we provide onsite employees free snacks and drinks every day! DIVERSE & INCLUSIVE WORKPLACE: Quanterix is committed to a Diverse and Inclusive workplace. We strive to recruit candidates who will bring inclusive mindsets and contribute to our values. Quanterix is an Equal Opportunity Employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Quanterix will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.