Customer Account Specialist - Government Services (Onsite)

Avionics PositionThis position oversees the life-cycle of a repair order from purchase order placement to order closure in the applicable systems. This position creates quotes and sales orders, accurately reflecting customer purchase order requirements, in the SAP Sales & Distribution module. Managing ongoing changes to SAP sales orders, monitoring inventory and billing reports and taking appropriate action is also performed. Regular communication with external and internal customers is necessary. Actions directly impact sales, profit and on-time delivery performance.What You Will Do:Demonstrates proficiency with tools, systems, procedures and processes required to create complex orders. May identify trends, analyze problems and suggest alternatives for assigned tasks.Monitors inventory to maximize sales and ensures customer order requirements are met, manually creating delivery documents as appropriate.Monitors order execution by consulting with appropriate internal counterparts to ensure sales goals are achieved.Identify SAP Sales Order Set up processes and constraints to implementing and performing on customer contracts. Can make recommendations to finding necessary alternative sales order set up methods.Creates, submits and monitors US Government receiving reports and invoices. With assistance, addresses U.S. Government portal issues.Performs and assists with special projects as required.Demonstrates proficiency with government contracts and contract reviews. Able to provide recommendations or alternatives when it comes to negotiating acceptable terms and conditions.Develops and tests new or moderately difficult order administration processes.Creates, updates, archives order and customer files, as required.Demonstrates proficient ability to use SAP reporting tools to create reports to meet customer expectations.Qualifications You Must Have:Typically requires a HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Previous customer service experience is required.Qualifications We Prefer:SAP experience preferred.Experience reading and interpreting contracts/warranty documents.Experience reviewing and approving customer purchase orders.Role Type:Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.What We Offer:Medical, dental, and vision insurance.Three weeks of vacation for newly hired employees.Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.Tuition reimbursement program.Student Loan Repayment Program.Life insurance and disability coverage.Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.Birth, adoption, parental leave benefits.Ovia Health, fertility, and family planning.Adoption Assistance.Autism Benefit.Employee Assistance Plan, including up to 10 free counseling sessions.Healthy You Incentives, wellness rewards program.Doctor on Demand, virtual doctor visits.Bright Horizons, child and elder care services.Teladoc Medical Experts, second opinion program.And more!Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today.At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day.The salary range for this role is 40,000 USD - 82,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.