Director of Resort Operations

Overview For more than a century, the Dillard House has been a beloved gathering place nested at the gateway to the Blue Ridge Mountains, where Southern Appalachian hospitality, rich traditions, and farm-to-table experiences create something truly special. Now undergoing an exciting transformation into a full‑service resort, this iconic 110‑acre property offers a rare opportunity to help shape its next chapter while honoring a legacy generations in the making. Responsibilities Senior on‑site leader responsible for overall operations of a full‑service independent resort Oversees key departments including Front Office, Housekeeping, Engineering, Recreation, Revenue Management, Sales, and Marketing Establishes and implements independent operational standards, processes, and best practices to elevate consistency and performance Drive operational excellence, guest satisfaction, financial performance, and team engagement Leads and develops a high‑performing leadership team while fostering a culture of accountability and exceptional service Provide strategic direction for revenue, sales, and marketing to achieve growth and brand positioning goals Champion innovation, guest experience enhancements, and new revenue opportunities Manage budgets, financial performance, and operational metrics to maximize profitability Build strong relationships with community partners while ensuring compliance #J-18808-Ljbffr Legacy Ventures Hospitality