Medical Receptionist
Chrysalis Psychiatry
Medical Receptionist Opportunity
Chrysalis Psychiatry is a growing outpatient mental health practice in Albuquerque, New Mexico. We offer a variety of mental health services including medication management, psychotherapy, and interventional treatments for PTSD, depression, and other mental illnesses. We are looking for a hard working and empathetic individual to join our team as a medical receptionist. The medical receptionist plays a crucial role in ensuring seamless operations and meaningful patient experiences. If you are passionate about mental health, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to apply.
Essential Duties and Responsibilities:
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
- Welcomes patients and visitors in person or on the telephone.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
- Comforts patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information, recording and collecting patient charges, and filing, collecting, and expediting third-party claims.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of medical, personal, and financial information.
- Perform related duties as assigned by supervisor.
- Maintain compliance with all company policies and procedures.
- Other duties as assigned.
Education and/or Work Experience Requirements:
- At least 2 years experience as a Medical Receptionist, supervisory experience a plus.
- Experience using an Electronic Medical Record (EMR/EHR) system for patient registration, documentation, billing, and scheduling.
- General understanding of medical insurance processes, billing practices, and reimbursement fundamentals.
- Experience collecting patient payments, including copays, deductibles, and outstanding balances, with professionalism and accuracy.
- Excellent verbal and written communication skills, including ability to effectively communicate internally and with patients.
- Excellent computer proficiency (MS Office - Word, Excel, and Outlook).
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
- High school diploma or GED required.
Physical Requirements:
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
- Must be able to talk, listen and speak clearly on telephone.
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