Customer Service & Order Entry Specialist

Job Description

Job Description

About White Wolf Branding
At White Wolf Branding, we help businesses stand out in a crowded marketplace through bold, creative, and results-driven branding solutions. From strategy to design to digital presence, we partner with our clients to craft authentic brand identities that connect with their audiences and fuel growth. Our team thrives on collaboration, fresh ideas, and delivering high-quality work that makes an impact.

We’re more than just a branding agency—we’re storytellers, problem-solvers, and brand champions who believe every company has a unique story worth sharing. If you’re looking to join a team where creativity meets strategy and where your contributions truly matter, White Wolf Branding is the place for you.

Position

Tempe, AZ | Full-Time | On-Site

This role supports customers through every stage of the order and production process—ensuring accuracy, clear communication, and timely delivery. The ideal candidate thrives in a fast-paced environment, enjoys managing multiple projects, and takes pride in delivering excellent customer service.

Key Responsibilities

• Serve as the main point of contact for customers, managing orders from entry through fulfillment.
• Enter and maintain order details accurately in the order entry system and QuickBooks.
• Coordinate with vendors, production, and shipping to ensure on-time and accurate delivery.
• Prepare purchase requisitions, invoices, and billing documents; verify pricing and discounts.
• Track project status, update customers on timelines, and resolve any issues or delays.
• Maintain current customer information and account records.
• Support sales and account managers by ensuring smooth communication and order accuracy.
• Build strong relationships with clients and look for opportunities to expand business.

Skills & Qualifications

• 2–5 years of experience in the print industry, preferably in areas such as small format printing, digital printing, signage, or large format printing
• Strong organizational and multitasking abilities
• High attention to detail and accuracy
• Excellent written and verbal communication skills
• Positive, professional attitude and team-oriented mindset
• Ability to thrive in a fast-paced environment
• Proficiency with QuickBooks and Microsoft Office
• Previous experience in promotional products or related industries a plus

Requirements

• High school diploma or GED required; some college or related coursework preferred
• Prior customer service, order entry, or project coordination experience
• Full-time, Monday–Friday schedule

Benefits

• Team-player environment
• Matched 401k
• Medical/Dental/Vision/Life insurance plans
• Monthly car allowance
• PTO, Vacation, Sick Leave
• FSA programs/HSA programs
• Compensation: $20-25/hr DOE