Passenger Service Manager

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world‑class service. WFS provides a full‑service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world. About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on‑time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Job Summary The Passenger Services Manager oversees all aspects of passenger service operations to ensure safe, efficient, and customer‑focused service delivery. This role manages front‑line teams responsible for check‑in, boarding, arrivals, and special assistance, ensuring compliance with airline standards, regulatory requirements, and company policies. The manager partners with station leadership and airline customers to drive performance, safety, and service excellence. Compensation Rate: $75,000.00 per year Employment Status: Full‑Time/Salary Account Designation: Allegiant Air Responsibilities Lead and support passenger service teams to deliver exceptional customer experiences. Ensure compliance with TSA, FAA, and airline policies, procedures, and service level agreements. Oversee staffing, scheduling, and training to meet operational demands. Monitor daily flight activities to ensure on‑time performance and service quality. Conduct performance reviews, coach supervisors, and foster professional development. Manage incident reports, customer feedback, and corrective action plans. Liaise with airline customers, airport authorities, and internal departments to resolve issues and maintain strong relationships. Maintain records, reports and documentation in accordance with company and regulatory requirements. Promote a strong culture of safety, teamwork, and accountability throughout the station. Minimum Requirements Bachelor's degree (B.A.) from a four‑year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Preferred Skills Ability to speak/write and be understood by peers, internal and external customers. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers. Physical Requirements / Working Conditions Ability to stand, walk, and move throughout the terminal and ramp areas for extended periods. Must be able to lift, push, pull and carry items up to 35 pounds. Comfortable working in various weather conditions including heat, cold, rain, and snow. Able to bend, kneel, and reach as required to assist passengers or access equipment. Must have sufficient visual acuity to read documents, screens, and operational materials. Able to hear and communicate clearly in a high‑noise airport environment. Ability to work flexible hours, including nights, weekends, and holidays to support operational needs. Must be able to remain alert and responsive during irregular operations or extended shifts. Perks & Benefits Access your pay when you need it through DailyPay app. On‑spot awards offered through the Awardco Platform including gift cards and more. Multiple options for both full and part‑time employees for medical care. Travel discounts, pet insurance, discount shopping and more through WFS Employee Extras. Wellness programs offered to all employees. 401(k) program offered. Opportunity for internal mobility and transfers available. WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals. #J-18808-Ljbffr Worldwide Flight Services (WFS)