Student Services Associate

Job Description Reporting to the Assistant Director, Student Support Services, the Student Services Associate is part of the backbone of the Office of Student Services, the central administrative unit for Boston College's eight schools, 800+ faculty, and over 14,000 undergraduate and graduate students. Working in a highly collaborative and fast‑paced environment, the Associate is the front line for answering questions and resolving issues ranging from student registration, financial aid, and billing, to auxiliary services including parking and ID cards. Whether requests come in‑person, by phone, or email, the Associate aims to provide a friendly and professional experience and superior service. In addition to the public‑facing role, the Associate also handles back‑end processing. This end‑to‑end approach ensures a full scope of work from initial contact to successful follow‑up, supporting loan certification and disbursement, student account analysis, financial advising and outreach, cashiering, payment reconciliation, and first year orientation. New hires are thoroughly trained to be efficient and effective in providing first‑response resolutions, and ongoing professional development reflects the university's commitment to continuous improvement. The role demands excellent organizational skills, commitment to accuracy and follow‑through, and the ability to prioritize different kinds of work throughout the day. Familiarity with product and process knowledge and an orientation that centers on the Office's mission to provide flawless service to students, faculty, and members of the BC community are essential, as Associates support more than 100,000 customer service activities each year. Hiring Range Pay rate commensurate with relevant experience: $24.78/hr to $30.96/hr. Requirements Bachelor's degree preferred. Two to three years of experience in a fast‑paced, multi‑tasking office environment with exposure to federal or state regulated programs, preferably in a university setting. Benefits Tuition remission for employees. Tuition remission for spouses and children who meet eligibility requirements. Generous medical, dental, and vision insurance. Low‑cost life insurance. Eligibility for both University‑funded 401(k) and employer‑sponsored 403(b) retirement plans. Paid holidays annually. Generous sick and vacation pay. Additional benefits can be found on Boston College conducts pre‑employment background checks as part of the hiring process. Boston College is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected category, including disability and protected veteran status. Boston College's Notice of Nondiscrimination can be viewed at #J-18808-Ljbffr Boston College