Senior Systems Analyst

Job Title

Minimum 5 years of relevant work experience. 5 to 8 years of work experience. Fixed work shift with on-call readiness, including schedule adjustment for product deployment events.

Desired Skills

• ITIL, Helpdesk experience, communication skills, customer relationship
• Business analysis planning and monitoring
• Requirements analysis and design definition
• Project management experience supporting enterprise operations
• Basic understanding of Windows servers and Azure technologies
• Knowledge of change control/RFC processes
• Work in culturally diverse environments
• Knowledge of data center operations and vendor management
• Experience working within SLA parameters (documentation, coordination)
• Proficiency in Microsoft Excel and Power BI
• Strong analytical, and critical thinking skills
• Excellent written and oral communication skills
• Proactiveness and ability to work independently with minimal direction
• Strong grasp of business processes and industry regulations, particularly in healthcare environments

Responsibilities

• Handle communication, change processes, documentation, and process improvement for product configuration, installation, upgrades, performance monitoring, security, and continual server improvement
• Plan deployment of new solutions with cross-team communication
• Engage in continuous improvement and enhancement planning for infrastructure services
• Analyze technical and business needs to recommend solutions through team interactions
• Build and maintain positive relationships with clients, vendors, consultants, and end-users
• Stay updated on domain-specific developments and integrate them into enterprise systems
• Ensure proper documentation and accountability in project management and methodologies
• Support coordination of cross-enterprise, highly available applications on a global network
• Collaborate with development teams for troubleshooting and deployment issue resolution
• Manage multiple tasks effectively with strong time management and prioritization skills
• Communicate clearly with both technical and non-technical teams
• Possess basic knowledge of MSSQL databases, programming concepts, AI, machine learning, and cloud computing
• Focus on integrating AI/automation, advanced data analytics, and hybrid skills blending business strategy with technology
• Documenting change controls and monitor change management and product lifecycle
• Coordination across teams to ensure compliance