Staff Product Manager, Equipment Diagnostics & Field AI

Ready to be a Titan?

ServiceTitan is the operating system for the trades. For decades, a technician's ability to diagnose and fix a problem depended entirely on what they knew, who they could call, and how well the manufacturer's manual translated to the job in front of them. The information was siloed, the process was manual, and the cost of a misdiagnosis - a return trip, a wrong part, a dissatisfied homeowner - was real and invisible.

AI has changed what's possible. Equipment is smarter, sensor data is richer, and AI can reason across service history, fault codes, and real-world outcomes in ways no technician can replicate alone. At the same time, the interface layer for field work is on the cusp of a major shift - from mobile-first to multi-modal. Wearables, voice, computer vision, and ambient intelligence are arriving, and the trades are one of the highest-leverage places to apply them.

This role sits at that intersection. You'll help define how AI and next-generation hardware transform the way technicians work - from diagnosing and fixing equipment to reimagining how field workers interact with their tools, data, and customers in the first place.

What you'll do

• Own the product vision and roadmap for equipment diagnostics, from improving the core technician experience to expanding diagnostic intelligence across the platform.
• Drive adoption across the various trades and personas operating on ServiceTitan, creating a truly loved and invaluable experience.
• Build a platform layer of diagnostics that can be leveraged across multiple AI powered workflows throughout the product.
• Create and Own a the strategy for the equipment data graph that will power multiple workflows.
• Lead customer discovery with technicians and service operators to deeply understand real diagnostic workflows and where AI can have the highest impact, not just building AI for AI sake.
• Partner with engineering, data science, and design to build intelligent, reliable, and fast experiences that work in real field conditions.
• Contribute to the broader roadmap for how AI transforms the field service workflow in the physical world.

What you'll bring

• 7+ years in product management with a track record of shipping and scaling complex products.
• Experience building AI-powered or intelligent systems products - you understand what it takes to make AI reliable, trustworthy, and actually useful in practice.
• Strong mobile product instincts: you understand the constraints and opportunities of building for workers in the field.
• A diagnostic mindset: you're energized by low-adoption problems, and you know how to separate UX issues from positioning issues from product gaps.
• Comfort working across ambiguous problem spaces and iterating toward clarity with customers and data.
• Strong cross-functional leadership across engineering, design, data science and Go-To-Market teams.
• Ability to conduct complex data analysis to inform product decisions and direction.
• Experience partnering with third parties to build collaborative products.
• Nice to have: experience with products where the end user is doing physical, time-pressured work - field service, logistics, industrial, healthcare, or similar environments.

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.


Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role isZone 1: $179,900 USD - $269,900 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WAZone 2: $168,200 USD - $252,200 USD Applicable for: All other US locations.International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.