Call Center Representative

Customer Experience RepresentativeAs a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.Job Duties and ResponsibilitiesCall Center Representative:$18.50/hr - Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training!What You'll Be Doing:Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shiftEngage with a diverse consumer base to provide solutions for customer needs and technical issuesPromoting additional products and servicesWhat's in it for You:Career Growth: Opportunity to promote within your first year!Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition ReimbursementExclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)Skills, Experience and RequirementsRequirements:High school diploma or GEDAbility to work full-time on-siteSix months of related customer service and troubleshooting experience and/or trainingFlexible to work shifts that might include evenings, weekends, or holidaysSmartphone or device with active data network connectionPre-employment screenAbility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetingsSkills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, IntegritySalary RangesCompensation: $18.50/Hour EchoStar