Lead User Experience Technical Professional

Posting Details

Posting Details


Working Title
Lead User Experience Technical Professional


Position Number
00382A


Department
ASST VP FOR UNIV AUX SERV


Location
Norfolk, VA


Type of Position
Classified


Type of Job
Full Time


EEO Category
B Professionals


Job Description


The Lead User Experience Technical Professional provides technical support for university-managed IT resources within Campus Life Services. Responsibilities include managing desktop/laptop systems, printers, POS devices, Office 365, safety systems (e.g., door access, alarms), and client/server applications. The role emphasizes strong customer service, thorough documentation, and consistent follow-through. The position also involves supervising and training student workers, hourly, and classified staff, ensuring technical proficiency and proper staffing levels. It includes scheduling, performance review, coaching, and acting as the first escalation point for technical issues.

Type of Recruitment

Knowledge, skills and abilities

• Considerable knowledge of the concepts, practices and procedures for computer and communications systems.
• Considerable knowledge of the principles, practices and procedures for enterprise system and application administration.
• Considerable knowledge of the fundamental concepts, practices and procedures for the support of application based databases and reporting.
• Ability to drive results in a complex environment and to work and finish multiple projects concurrently
• Ability to work with new leading edge technology with minimal assistance or limited prior knowledge.
• Working knowledge of and ability to troubleshoot computer and mobile operating systems (Windows 7/8/8.1/10, MacOS 10.X, iOS, Android), hardware, software, peripherals, and appropriate system management and security tools in a network environment.
• Working knowledge of supervisory duties to include scheduling, onboarding, training, mentorship

Special licenses, registration or certification


NONE

Education or training


None

Level and type of experience

• Working experience with systems and applications support and administration.
• Some experience with communications networks and network protocols.
• Some experience with Web development, programming and scripting for the support, enhancement and integration of applications and systems.
• Some experience in supervising, leading, and managing employees.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

• Some experience with the administration and support of CBORD's CS-Gold application and associated hardware.
• Considerable information technology support experience in a corporate, administrative, or educational setting.

Conditions of Employment


This is a campus-based position in Norfolk, VA with on-call responsibilities, working a typical 40-hour work week. This position supports the football season, so Saturday and evening hours will be required and include compensation. The position will require a valid driver's license with an insurable driving record.

Annual Salary/Hourly Rate
Salary is commensurate with education and experience and begins at $ - 57,733

Posting Detail Information


Job Requisition Number
S03313


Job Open To
General Public


Open Date
06/01/2026


Close Date
06/05/2026


Open Until Filled
No


Special Instructions Summary


Please include a resume with the completed application.

Criminal Background Check
The final candidate is required to complete a criminal history check.


College Home Page

Department Home Page

Equity Statement


It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request


If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at View phone number on click.appcast.io.

Alternative Hiring Process


In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process.


To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.


To request an AHP Letter, use this link: or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io.

Pay Transparency Nondiscrimination Provision


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor's legal duty to furnish information.