Customer Service Representative

SP+, a Metropolis company, is the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. This position is located at the Sarasota/Bradenton International Airport. The hours are Sunday, Monday and Friday from 3 pm to 1 am. Responsibilities: Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean. Assists customers in making payment to fully automated revenue control equipment Helps customers with parking services and facilitates the expedient flow of traffic through the facility Leads programs to improve client and customer satisfaction Assists in the management of the day-to-day activities of the assigned location. Monitors parkers in pay-in lanes Interacts with customers in a friendly and professional manner Performs other necessary functions as assigned. Conducts garage and facility audits as required by management. Quotes rates for parking services. Resolves customer complaints independently or with the aid of a supervisor. Answers telephone in a prompt and courteous manner. Presents themselves professionally (neat appearance and in uniform) at all times while at work. Arrives to work on time for scheduled shifts. Completes any other duties that may be assigned by the supervisor. Qualifications: Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Required : High School Diploma or an equivalent combination of experience and education License Requirement: The employee will be required to have and maintain a valid state-issued driver’s license with a current address. Mathematical Skills : Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change. Language Skills : Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization. Reasoning Ability : Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Adaptability : Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events. Judgment: Exhibits sound and accurate judgment. Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule. Salary Range : $16.00 per hour SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. #J-18808-Ljbffr Metropolis Technologies