Lead Customer Service Representative

iMPact Business Group

Job Description

Our client, a Global Medical Device Manufacturer, has an immediate opening for a Lead Customer Service Representative for a 18-month+ contract . Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment.

ONSITE M-F 7am - 3:30pm

Responsibilities

Maintains direct contact with customers before and/or after the sale.
Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
Works with various departments to meet maintenance services sales goals.
Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
Focus of work may be in pre-sale or post-sales or both.
Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.).
Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.

Job Requirements

Requirements

1-2 years of experience required, Bachelors degree preferred
Must have Skills:
- Analytical-experience working with data to solve problems and develop processes
- Organized
- Communication (customer service orientation)
- Computer Savvy and experienced with Microsoft Office Suit of products
- Proficiency in Excel including pivot tables and various functions
- Comfortable in a fast-paced environment
- SAP Experience and SaleForce experience
- Adaptability
- Energized/High achiever
- Proven experience and success working remote - must be accountable 100% during working hours and active in work queues

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Vacancy posted 3 days ago

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