Connect Ambassador

Overview The Connect Ambassador plays a key role in delivering an exceptional customer experience within the Connect center. This individual serves as the first point of contact for customers, providing guidance, answering questions, and directing them to appropriate self‑service options or Connect Specialists based on their needs. This role offers exposure to daily operations, organizational goals, and customer engagement strategies. The Ambassador will collaborate across teams, support events and programs, and contribute to community outreach initiatives while developing strong customer service and teamwork skills. Key Responsibilities Customer Experience & Support (Approximately 65%) Serve as the primary point of contact by welcoming customers and assessing their needs Respond to basic customer inquiries in a clear and professional manner Manage customer flow within the facility to ensure a smooth and efficient experience Assist customers with payment processes Partner with team members to elevate and resolve customer concerns as needed Provide general support to staff and assist with additional customer service tasks as assigned Community Engagement & Event Support (Approximately 35%) Assist with planning, setup, and breakdown of internal and external events Support team operations during extended outage or high-demand situations Contribute to the development of workshops, seminars, and community programs Help open and close the facility, ensuring systems are properly shut down and secured Collect and track feedback and data from community events to measure effectiveness Educate customers on available energy efficiency programs and assist with enrollments when applicable Qualifications & Skills Required Skills Strong customer service and communication skills Proficiency in Microsoft Office Suite Strong organizational skills with attention to detail Ability to multitask and thrive in a fast‑paced environment Professional demeanor with sound judgment Ability to work effectively both independently and within a team Preferred Qualifications Bilingual (Spanish) strongly preferred Previous administrative or customer-facing experience Ideal Candidate Outgoing, personable, and customer-focused Self‑motivated with a proactive mindset Flexible and adaptable to changing priorities, schedules, and responsibilities Committed to delivering a positive customer experience Experience Level Entry‑level; ideal for candidates looking to grow in customer service, operations, or community engagement roles Job Type & Location This is a Contract position based out of Kansas City, MO. Pay and Benefits The pay range for this position is $20.00 - $21.00/hr. The benefits available for this temporary role may include: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on Jun 30, 2026. Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr TEKsystems