Operations Demand Planner

We are partnered with an amazing CNC Machine Tool Builder on their search for CNC Field Service Engineers! As a Field Service Engineer, you will provide installation, troubleshooting, repair, and maintenance support for CNC machine tools at customer facilities nationwide. This role is critical to ensuring optimal machine performance and delivering an exceptional customer experience. The ideal candidate brings strong electrical and mechanical expertise, advanced diagnostic skills, and a customer-first mindset. Reporting to the CNC Field Service Manager, this position can be based anywhere East of the Mississippi, with preference given to candidates located within an hour of an airport and/or IL, TN, KY, AL, and OH.

Responsibilities

Install new CNC machine tool systems at customer sites, including all options and accessories
Perform machine leveling, geometry checks, and final adjustments to ensure peak performance
Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues
Identify root causes and recommend corrective actions including repair or replacement solutions
Provide on-site and remote technical support via phone, email, and other communication channels
Support customers, distributors, and internal teams with technical guidance and problem resolution
Provide customer training and assist with project coordination as needed
Provide service support at trade shows and company events when required
Maintain detailed service documentation and reporting
Travel extensively (100%) including overnights and occasional weekend travel
Perform other duties as needed

Requirements

Bachelor’s degree in Mechatronics, Electrical Engineering, Mechanical Engineering, Industrial Engineering, or related field — or equivalent hands-on experience
5+ years of experience in CNC machine tool maintenance and service (electrical and mechanical)
5+ years of experience providing remote technical support within the machine tool industry
Proven experience installing and servicing machining centers, including leveling and geometric alignment
Strong knowledge of PLC programming and troubleshooting
Experience with CNC control systems, including FANUC controls
Solid understanding of power circuits and industrial electrical systems
Excellent troubleshooting, communication, and customer service skills
Ability to travel extensively (100% during weekdays) and work independently in the field

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Vacancy posted 20 days ago

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