Supervisor, Credit & Collections Grapevine, TX, US + 2 more Posted a day ago

Omnicell, Inc.

# Supervisor, Credit & CollectionsGrapevine, TX, United StatesApply NowFind out how well you match with this jobJob ID: 5691Date posted: 09/29/2026Business Unit: FinanceWork Location Type: Remote**Why Join Omnicell?**At Omnicell, we are transforming the future of healthcare through innovative solutions that improve operational efficiency and patient outcomes. As an **AR Supervisor, Credit & Collections**, you will play a critical leadership role in optimizing revenue cycle processes, strengthening payer relationships, and ensuring accurate reimbursement for pharmacy services. This opportunity combines team leadership, process improvement, analytics, and cross-functional collaboration, allowing you to make a meaningful impact while growing your expertise in healthcare reimbursement and accounts receivable operations.**What You'll Do**As an **AR Supervisor, Credit & Collections**, you will lead key payer-facing accounts receivable processes while supporting the success of the SPS Collections team.**Primary Impact**Drive operational excellence across payer collections, remittance processing, and reimbursement workflows to improve cash flow, reduce outstanding receivables, and support successful onboarding of new pharmacy locations.**Key Responsibilities*** Lead the establishment, maintenance, and optimization of Electronic Remittance Advice (ERA/835) and Electronic Funds Transfer (EFT) processes with third-party payers.* Oversee new store implementation activities, ensuring timely setup of payer portals, Medicaid and Medicare access, dispensing system permissions, reconciliation services, and required file integrations.* Partner with insurance carriers, third-party payers, and reconciliation vendors to resolve missing remittance information and payment issues.* Conduct detailed accounts receivable reviews at the claim level, identifying, researching, and resolving outstanding balances using third-party AR platforms.* Perform liability reviews and resolve open liabilities through effective analysis and follow-through.* Investigate payment discrepancies, identify root causes, and implement corrective actions to improve reimbursement accuracy.* Resolve approved deductions through appropriate adjustment entries and manage unauthorized deductions in accordance with established procedures.* Convert paper Explanation of Benefits (EOB) documentation into electronic formats for upload and reconciliation within AR systems.* Develop, maintain, and analyze reports, dashboards, and spreadsheets to monitor performance and identify trends.* Support continuous process improvement initiatives that enhance reimbursement outcomes, operational efficiency, and team effectiveness.* Stay current on healthcare reimbursement regulations, pharmacy billing requirements, and industry best practices through ongoing professional development and training.* Ensure strict adherence to HIPAA requirements, company policies, and regulatory standards regarding confidentiality and data privacy.**Who You Are****Minimum Qualifications*** High school diploma or GED equivalent.* 1+ year of experience in Accounts Receivable, medical billing, healthcare reimbursement, or a related revenue cycle function.* Experience working with financial applications, databases, spreadsheets, and word processing software.* Working knowledge of claims processing, payer reimbursement practices, and healthcare revenue cycle operations.* Strong analytical and problem-solving skills with the ability to investigate and resolve complex discrepancies.* Effective verbal and written communication skills, including the ability to professionally interact with payers, vendors, customers, and internal stakeholders.* Strong attention to detail with demonstrated ability to manage multiple priorities in a fast-paced environment.* Intermediate Microsoft Excel and data entry skills.* Ability to maintain confidentiality and comply with HIPAA and regulatory requirements.**Preferred Qualifications*** Experience within the pharmacy, specialty pharmacy, or healthcare services industry.* Knowledge of electronic remittance advice (835), EFT enrollment processes, and payer portal administration.* Experience with accounts receivable reconciliation, claims management, and payment posting systems.* Familiarity with Medicaid, Medicare, and commercial payer reimbursement processes.* Associate's degree or additional healthcare revenue cycle certification, or equivalent experience.**How You'll Elevate at Omnicell**At Omnicell, success is measured not only by what you achieve, but by how you achieve it.**Collaborate*** Build strong partnerships with payers, reconciliation vendors, pharmacy operations teams, and internal stakeholders to improve reimbursement performance.* Share knowledge and best practices that strengthen team effectiveness and operational consistency.**Inspire*** Foster a customer-focused and solutions-oriented approach when addressing payer and reimbursement challenges.* Support team success by providing guidance, communication, and positive influence across departments.**Develop*** Pursue continuous learning in healthcare reimbursement, pharmacy billing, and revenue cycle management.* Encourage process improvements that increase accuracy, efficiency, and service quality.**Execute*** Prioritize competing responsibilities while maintaining exceptional accuracy and attention to detail.* Take ownership of claim resolution, store implementation activities, and reimbursement outcomes.**Impact*** Drive measurable improvements in collections performance, reimbursement accuracy, and operational efficiency.* Identify opportunities to streamline workflows and enhance the overall payer management process.**Leadership Imperatives**As a supervisor, you will be expected to embody Omnicell's Leadership Imperatives:* **Model a Growth Mindset** by embracing continuous learning, seeking feedback, and adapting to change.* **Act as a Talent Activator** by coaching team members, supporting development, and fostering an inclusive, high-performing environment.* **Be an Impact Maker** by driving accountability, achieving operational goals, and improving business results.* **Lead as a Change Champion** by promoting innovation, process improvements, and organizational adaptability.Drug Screen: Not RequiredAbout UsAt Omnicell, innovation starts with people who are passionate about making healthcare safer and smarter. Since 1992, we’ve been transforming the future of pharmacy care through bold ideas and hands-on solutions that make a real impact on clinicians and patients’ lives. We build outcomes-driven technology—from robotics to intelligent software—that helps clinicians work more efficiently and ensures patients get the care they need. Every improvement, every breakthrough, every idea is rooted in our belief that better is always possible. But what sets us apart isn’t just the work we do, it’s how we do it. Our Culture of Care shapes everything, from how we show up for each other to how we solve tough problems together. You’ll find a team that has your back, leaders who listen, and a shared commitment to building something that matters. Here, careers are more than job titles, they are journeys of purpose and possibility. Whether you’re just getting started or ready to grow in new directions, we’ll meet you where you are, with support, flexibility, and opportunity that matches your ambition. If you’re driven by purpose and ready to shape what’s next in healthcare, there’s a place for you at Omnicell.EEO, Privacy, and AdaptabilityOmnicell welcomes applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at View email address on click.appcast.io. At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Learn more about our privacy practices: Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
J-18808-Ljbffr Omnicell, Inc.

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