Commission Processing Senior Specialist

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. We are looking for a Senior Commission Operations Specialist to support commission processing, operational workflows, and process improvement initiatives within our Receivables & Billing team. In this role, you will serve as a subject matter expert for commission operations while helping drive efficiency, accuracy, and exceptional service for internal and external partners. What You'll Do Commission Processing & Operations Execute bi-monthly commission processing and chargeback workflows accurately and efficiently Support cancellations, cash deposits, and payment applications as needed Maintain detailed knowledge of commission structures, operational systems, and funding workflows Ensure timely and accurate processing across all assigned operational responsibilities Stakeholder Support & Escalations Serve as a key point of contact for escalated commission and billing inquiries Build strong working relationships with internal teams, agents, dealerships, and external partners Provide timely and professional responses to operational and customer inquiries Support after-hours business needs and operational continuity when required Process Improvement & Operational Excellence Identify opportunities to improve efficiency, accuracy, and operational compliance Support system enhancements, workflow optimization, and process improvement initiatives Assist leadership in evaluating operational gaps and recommending solutions Support training and onboarding efforts for team members as needed What Makes You Successful You'll be successful in this role if you're highly detail-oriented and enjoy working within complex operational and financial processes. You're comfortable balancing transactional accuracy with problem-solving and process improvement. You're also a strong communicator who can confidently work with stakeholders across multiple departments while managing escalated issues professionally and efficiently. You thrive in fast-paced environments and take ownership of delivering high-quality work. Basic Qualifications High school diploma or GED 3+ years of experience in business operations, billing, collections, or commission processing Strong proficiency in Microsoft Office, including Excel, Outlook, and Word Strong organizational, analytical, and problem-solving skills Strong written and verbal communication skills Preferred Qualifications Associate degree in Business, Finance, or a related field Experience with commission processing, billing operations, or receivables functions Experience working with operational systems and workflow improvements Experience supporting escalated operational or customer issues This Role Might Be a Great Fit If You… Enjoy solving operational challenges and improving processes Thrive in detail-oriented, deadline-driven environments Like balancing analytical work with stakeholder communication Take pride in accuracy, ownership, and operational excellence What We Offer Competitive hourly compensation Comprehensive medical, dental, and vision benefits 401(k) with company match Paid time off and company holidays Opportunities for professional growth and development A collaborative and supportive team environment #J-18808-Ljbffr APCO Holdings