Case Manager II

Summary Catholic Charities of Acadiana is seeking a compassionate, organized, and mission-driven Tier 1 Case Manager to help individuals and families navigate financial crises and avoid homelessness. This role focuses on trauma-informed, strengths-based support for individuals experiencing financial instability or housing risk, with emphasis on emergency financial assistance, homelessness prevention, diversion, and short-term stabilization to resolve immediate crises and connect clients with needed resources. Key Responsibilities Receive, review, and process emergency financial assistance requests, including determining eligibility and required documentation Meet with clients to assess needs, identify strengths and barriers, and determine appropriate assistance and service pathways Provide brief, stabilization-focused case management and develop short-term housing stabilization plans Support homelessness prevention and diversion by identifying immediate housing options and natural supports Assist clients with accessing identification, documentation, transportation, public benefits, and essential services Connect clients to community resources, including behavioral health, employment, and supportive services Refer clients to higher levels of care or specialized case management when appropriate Maintain accurate, timely electronic documentation and track services, referrals, and outcomes Coordinate with internal programs and external partners to ensure effective and client-centered service delivery Utilize trauma-informed and de-escalation strategies to support client safety and stability Uphold confidentiality, ethical standards, and professional boundaries Participate in trainings, supervision, and team meetings, and maintain a professional and organized work environment Job Qualifications Bachelor's Degree in Social Work, Psychology, Sociology, Human Services, or a related field preferred (or equivalent relevant experience as approved by supervisor). Experience in social services, homelessness services, or crisis environments preferred. Demonstrated ability to build rapport, communicate effectively, and maintain professionalism. Understanding of trauma-informed care and harm reduction principles preferred. Strong organizational, time-management, and documentation skills. Proficiency with electronic documentation systems and Microsoft Office Suite. Knowledge of local community resources, public assistance programs, and housing systems Job Specifications Heavy: Exerting 50 to 100 pounds of force occasionally, or 25 to 50 pounds of force frequently, or 10 to 20 pounds of force constantly to move objects. Physical demand requirements are in excess of those for Medium Work. Job Type: Full-time Benefits: Dental insurance Flexible spending account Health insurance Life insurance Retirement plan Vision insurance #J-18808-Ljbffr