Director of Operations

Salary: $90,000.00 - $110,000.00 Annually
Location : Harbor (WDCE)
Job Type: Full-Time Staff
Job Number: 202500202
Department: WDCED Operations
Opening Date: 08/20/2026
FLSA: Exempt
Bargaining Unit: N/A


About Baltimore City Community College
Founded in 1947, Baltimore City Community College (BCCC) is comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College's campus is located in West Baltimore and courses are offered throughout the City. With its broad range of degree, certificate, and continuing education programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves over 7,500* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that over 50 nations are represented within the student body.

* Based on the annual unduplicated credit and non-credit headcount for FY 2023.

Description/Job Summary
The Director of Operations is the key liaison and manager for Division programs and initiatives. This position ensures alignment of Departmental work, data and college-wide initiatives based on the College's strategic plan. The Director supports the Vice President on special projects as needed, and the day-to-day operations to support the Division. This position provides oversight for programs and initiatives designed to support career pathways as students advance from WDCE programs through higher education and employment opportunities.

Responsibilities/Duties

• Works with the Workforce and Continuing Education leadership team to implement the institution's strategic plan and coordination with partner agencies and institutions.
• Serves as the College Liaison to Baltimore City Public Schools (BCPS), other Local School Systems, and the Maryland State Department of Education (MSDE) regarding K-12 programming and accountability for student success.
• Serves as the College Liaison to Industry Partners, Workforce Development Providers, and the Department of Labor, Licensing and Regulation (DLLR) regarding Career Pathway programming and workforce development.
• Supervises the activities of the Division staff to ensure alignment and effective programming for student success.
• Manages the data of courses and enrollments to ensure they are aligned to the division and are included in the data management system.
• Coordinates planning, evaluation, program analysis and continuous quality improvement activities related to Career Pathway programming, BCPS student transitions, and workforce development.
• Facilitates use of organizational tools to help departments and units develop strategic plans, improve key processes, assess institutional needs and develops collaborative team environments.
• Develops and facilitates the College's model for shared governance and institutional and unit engagement in planning and assessment to ensure institutional requirements are fulfilled.
• Directs the collection, analysis, and reporting of college data regarding student support and partnership outcomes.
• Develops materials for formal presentations and participates and/or leads institutional committees and task forces that advance student success.
• Provides reports for the Maryland Higher Education Commission, the Board of Trustees, and various internal and external agencies.
• Works collaboratively with the Vice Presidents of Academic Affairs and Institutional Advancement to align planning, grant funding, and accountability processes that support the Strategic Plan.

Required Qualifications
Education

Master's degree in business, education or in a related field.

Experience

1. At least 5 years' experience in statistical analysis and data visualization.
2. At least 5 years' experience utilizing a database management system.
3. Minimum of 10 years' experience in education.
4. Ability to facilitate meetings and work effectively with diverse groups of people and engage a wide range of stakeholders and cultures.
5. Successful experience setting and achieving strategic objectives.
6. Strong written and verbal communication skills.
7. Knowledge of workforce development trends, challenges, and opportunities.

Preferred Qualifications

1. Ten years of experience in statistical and data analysis.
2. Experience with K-12 programs.
3. Higher Education experience or working in Maryland State government
4. Experience in Canvas and Ellucian Banner systems.

BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

BCCC is committed to providing a workplace free from discrimination or harassment. We expect every member of the BCCC community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome

Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted.

It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete.

To request an accommodation during the application or interview process, please email
For technical assistance, please contact NEOEDs Applicant Support Line at View phone number on click.appcast.io or Email: View email address on click.appcast.io if your needing help with your online applicant account. Applicant Support is available between 6 a.m. - 5 p.m. Pacific Time, Monday through Friday.
BCCC is the only community college in Baltimore City, one of 16 community colleges in Maryland, and both a higher education institution and a State of Maryland agency.

As a state agency, the College is able to offer full-time, permanent PIN employees a host of benefits including a competitive salary and tuition remission. New College PIN employees will be invited to discuss benefit options with a personnel officers.

Benefits extended to all full-time PIN employees are as follows.

(Click on medical and retirement plans for more detailed information)

• : (PPO, EPO, and/or HMO medical plans), vision and dental plans (PPO or DHMO)
  
  
• : include the State Employees' Pension, Teachers Pension Systems, Optional Retirement Programs (ORP) and the Law Enforcement Officer Pension System.
  
  
• Supplemental Retirement Plans - 401(k), 403(b) and 457
  
  
• Leave : 22 days of Annual Leave, 15 days of Sick Leave, 3 Personal Leave days, Leave Bank membership opportunities, 9 Holidays and a Winter Holiday break (5 days) observed between the Christmas and New Year's Day holidays
  
  
• Tuition Remission to institutions within the University System of Maryland (USM)
  
  
• Professional Development opportunities

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