Housekeeper - PM - Twin Farms

Company Description

Located in the serene hills of Barnard, Vermont, Twin Farms is a private, all-inclusive luxury resort exclusively for adults. Set on 300 acres of pristine countryside, the resort is renowned for its Forbes Five-Star hospitality, exceptional farm-to-table dining, and deeply personalized service.

Since opening in 1993, Twin Farms has been defined by timeless standards of excellence and a genuine commitment to thoughtful, detail-driven hospitality. Our team members are at the heart of the guest experience, bringing integrity, care, and pride to everything they do.

Twin Farms is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment in accordance with all applicable laws.

Job Description

Housekeepers care for and prepare guest rooms and common areas to the service standards and expectations of Twin Farms. From room make-ups and turndowns to full room turnovers, this role requires strong attention to detail, efficiency, and pride in presentation.

Shift: 3:00 pm - 11:00 pm

Daily tasks involve renewing, refreshing, straightening, cleaning, clearing, and sanitizing guest accommodations and shared spaces. Housekeeping team members must be able to respond quickly and efficiently to changing guest needs and priorities.

Essential functions include (but are not limited to):

• Daily preparation: inventory check and loading of supplies for the shift
• Room make-up / turndown service: remove trash and laundry; sanitize and clean bathrooms, fixtures, mirrors, and eating areas; dust; vacuum; make beds; replenish amenities (firewood, toiletries, etc.); reset fireplaces as needed
• Room turnovers: prepare rooms for guest check-in, including stripping and making beds with fresh linens, cleaning bathrooms, vacuuming, dusting, and restocking amenities
• Common area upkeep: maintain cleanliness and presentation of common areas
• Laundry support (as needed): gather and transport linens and laundry; load machines, fold, store, and deliver items as required
• Closet restocking: inventory and restock housekeeping closets with linens and amenities
• Department space upkeep: maintain laundry building, bathrooms, break rooms, and office areas
• Vehicle use: operate a company vehicle carefully; ensure vehicles are cleared of supplies and refuse at the end of each shift
• Efficiency and accuracy: complete work thoroughly and on time while maintaining service standards
• Reporting: observe and report maintenance issues, missing inventory, or damage
• Other duties: assist with additional tasks as assigned

Physical Requirements

This is an active, physically demanding position. Team members must be able to perform the essential functions of the role, with or without reasonable accommodation.

• Stand and walk for extended periods throughout the shift.
• Frequently bend, stoop, kneel, reach, twist, and perform repetitive hand and upper-body movements associated with cleaning, bed-making, vacuuming, and handling linens.
• Regularly lift and carry items weighing up to 30 pounds .
• Occasionally lift or handle items weighing up to 50 pounds , with assistance or appropriate equipment when needed.
• Regularly climb and descend stairs while carrying linens, amenities, cleaning supplies, firewood, and other items weighing approximately 20-30 pounds .
• Push and pull housekeeping carts, linen carts, vacuums, and other equipment.
• Transport laundry, supplies, amenities, and other materials between guest accommodations and department areas.
• Work throughout multiple buildings and guest accommodations across the property.
• Safely perform repetitive physical tasks throughout the shift.

Qualifications

• Strong attention to detail and commitment to luxury service standards
• Positive, "can-do" attitude and pride in maintaining an exceptional guest environment
• Able to work independently with minimal supervision and strong follow-through
• Team-oriented and comfortable collaborating with other departments
• Clear and professional communication
• Comfortable with infrequent use of cleaning supplies and chemicals
• Safety-minded and attentive to safe work practices
• Professional presentation and a guest-ready demeanor during occasional guest interaction
• Good judgment, discretion, and the ability to work calmly in a high-expectation environment
• Flexibility in schedule as business needs change; holiday and peak-period availability is typical
• Reliable attendance and punctuality

Additional Information

At Twin Farms, we believe that when our team members are genuinely cared for, they are empowered to deliver extraordinary hospitality. Our benefits are thoughtfully designed to support well-being, provide stability, and encourage long-term professional growth.

Our benefits include:

• Health, dental, and vision insurance with employer contributions
• Complimentary life insurance
• 401(k) retirement plan with employer match
• Paid vacation, holidays, and sick time
• Employee Assistance Program (EAP) with confidential support and resources
• Relocation and travel assistance for select roles
• Daily staff meal
• Training, professional development, and tuition assistance
• Employee referral bonuses
• Exclusive dining and lodging privileges

Because taking care of our people isn't a perk, it's a tradition.