In-House Technician

Seasonal (Seasonal)

Job Title: In-House Technician


Location: Steamboat


Terms: Seasonal, full and part time roles available


Pay: $20/hour base wage, plus tips.


Requirements:


Expect weekend and holiday work. Daily operations broken into morning, evening, or split shifts. Previous hospitality experience preferred, not required!


About us:


Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.


Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below:


Service | Simple | Purposeful | Curious | Give


Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.


Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.


About the role:


In House technicians are the face of Ski Butlers at our on-site Gravity Haus locations in Breckenridge, Vail, Steamboat and Jackson Hole. This role aims to provide a seamless experience for all hotel guests using the hotel's skier services. From arrival to departure, technicians' roles include welcoming guests to the resort, outfitting them with ski and snowboard gear for their vacation, providing retail recommendations, and working with the Gravity Haus team to create personal hospitality experience unlike any other.


Perks and Benefits:

• Free Alterra Mountain Company Employee pass:
  
  

• Unlimited access to all AMC owned resorts
  
  

• Ability to upgrade to full Ikon Pass at heavily discounted rate
  
  

• Ability to ski everyday*
  
  

• Barring blackout dates at Deer Valley
  
  

• Access to 645+ industry discounted brands through Expertvoice
  
  

• Discounted access to Rossignol/Dynastar/Lange equipment
  
  

• 401K benefit and match for ALL staff members over 18 years old
  
  

Primary Responsibilities:

• Uphold brand standards through exceptional customer service while meeting our Key Customer Requirements:
  
  

• KCR #1: On Time - arriving within 5 minutes of the agreed upon time
  
  

• KCR #2: Communication - setting clear expectations around the entire scope of service
  
  

• KCR #3: Equipment - choosing the right equipment for each guest given their skills and current conditions at the resort
  
  

• Provide timely, accurate placement and retrieval of guest's skis and other related stored equipment
  
  

• Support: assist guests with fitting and adjusting Ski Butlers equipment as needed
  
  

• Providing retail recommendations and upselling when appropriate to ensure the guest has everything they need to enjoy their ski vacation.
  
  

• Assist guests with relevant information regarding resort operations, meeting areas, on-site hotel amenities, transportation and local mountain town knowledge
  
  

• Setting up the next shift and future team members for success
  
  

• Enhance the overall skier experience
  
  

Secondary Responsibilities:

• Basic ski/snowboard tuning, waxing and general equipment maintenance

• Making/Answering customer phone calls and face-to-face questions with a positive and inviting tone of voice

• Anticipating guest needs

• Snow removal

• Re-stock amenities, retail items, and rental gear as needed

• Ability to work confidently in a fast-paced environment