Cash Management Associate (Need Local to Memphis, TN)

This is a Hybrid work schedule in Memphis, TN/Southfield, MI/St Petersburg, FL

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

Manager Notes: Need 2+ years of experience in Call Center/Customer service and Data Entry speed of 6000 KPH with 85% Accuracy

Job Duties

• Review and process ACH (direct deposit) forms that are received via an electronic cue
• Perform data entry relating to clients' confidential banking information (i.e. personal account numbers, demographic information, etc.) while maintaining a high attention to detail and accuracy
• Researches any errors or problems concerning entries made at the branch or Home Office level
• Reviews and corrects processing errors as appropriate
• Communicate with clients via email and instant messaging (clientele consists of Financial Advisors and their support staff/ RJ branches)
• Field incoming calls from branch or internal contacts providing customer service and related follow-up as needed.
• Muti-task and handle calls, data entry and responding to emails
• Perform various duties as assigned

Work Schedule

8am-5pm Eastern with 1 hour unpaid lunch

Must Haves

• At least 2 years of recent office experience, ideally in a data entry-centric role where accuracy was extremely important.
• Please have all candidates complete a data entry test. xhyhwjd In order to be submitted, candidates must score at least 85% accuracy and at least 6000 keystrokes per hour.
• Extremely detail oriented (accuracy in this role is very important)
• Clear and professional written and oral communication skills - proper grammar and spelling is extremely important
• Professional demeanor
• Customer service oriented
• Experience within banking / financial services is a HUGE plus
• Ability to multi-task in a fast-paced work environment