Veterinarian - Area Chief of Staff

Area Chief of Staff – Role Overview Lead, develop, and manage associate veterinarians across Banfield hospitals to attract, develop, engage, and retain doctors who deliver quality care and meet expected hospital performance measures. Drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in assigned hospitals, ensuring that every pet receives consistent care aligned with the six domains of quality: safe, effective, patient/client centered, timely, efficient, and equitable. Responsibilities Live and exemplify the Five Principles of Mars, Inc. (Quality, Responsibility, Mutuality, Efficiency, Freedom). Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits and manage the controlled substance inventory for relief doctors. Own doctor engagement and retention: assess risk, develop proactive retention strategies, and foster a supportive community for doctors. Provide medical leadership: create an inclusive, collaborative environment with practice managers; validate clinical skillsets through record reviews, quality assignments, audits, and patient safety event reviews. Determine clinical time allocation in partnership with the DVQ, based on hospital workload and performance. Oversee the coaching program for newly hired veterinarians, ensuring productive, quality‑standard compliant doctors. Partner with the Director of Veterinary Quality and Talent Acquisition to recruit veterinary talent. Act as a brand ambassador in the local veterinary community and deliver excellent hospital experiences to externs, student programs, and candidates. Partner with practice managers to develop, execute, and revise plans achieving targeted KPIs and OGSM performance. Ensure compliance with Banfield's clinical essentials, government regulations, and veterinary industry standards through quality assessments, audits, and event reviews. Resolve gaps, champion preventive care culture, and promote a “say yes” culture driving client service and experience scores. Handle timely resolution of client complaints related to medical standard of care. Manage medical equipment inventory and new equipment requests in partnership with the Director of Veterinary Quality. Deliver the highest level of veterinary care to every pet in a professional and ethical manner. Qualifications & Competencies Leadership: plans, aligns, drives vision and purpose, develops talent, manages conflict. Financial acumen; managerial complexity. Functional technical skills; attracts top talent; communicates effectively; drives results; ensures accountability. Capabilities and Experience (Can Do) Multi‑task; manage multiple tasks accurately. Organizational ability; systematic approach. Surgical skills—perform basic surgeries with standard instruments. Problem‑solving—identify, analyze, and implement solutions. Intellectual ability—follow instructions, provide directions, commit to continual learning. Mathematical ability—basic arithmetic, rate, ratio, percent; unit conversion. Computer skills—confidence using computers and specialized software. Attitudes (Will Do) Initiative, Integrity, Cooperativeness, Flexibility, Independence. Tolerance for stress/reliability. Special Working Conditions Requires long periods at a computer; may require >40 hours/week. Medical, mathematical, and language proficiency in English. Ambulatory skills: stand, walk, stoop, kneel, crouch, climb, lift up to 50 lbs. Exposure to pets, anesthesia, radiation, biological hazards, and controlled substances. Some travel for supporting area hospitals, vendor visits, and education. Legal & Licensing Must obtain state‑controlled substance and federal DEA registration within 3 months of employment, unless otherwise required. Must be accredited by USDA AHSN within 3 months of employment. Experience, Education & Training Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree; veterinary license in good standing or eligibility for licensure with applicable state boards; 3 years of small animal medicine and surgery practice. Benefits & Compensation Salary range: $142,000 to $205,000, dependent on experience, skills, education, and location. Banfield offers a competitive benefits package: Medical, Dental, Vision. Basic Life, Supplemental Life. Short‑ and Long‑Term Disability. Flexible Spending Accounts. Commuter Benefits. Legal Plan. Health Savings Account with company funding. 401(k) with generous company match. Paid Time Off & Holidays. Paid Parental Leave. Student Debt Program for full‑time DVMs. Continuing Education allowance for eligible positions. Free Optimum Wellness Plans for pets’ preventive and general care. Equal Opportunity Statement Banfield is a drug‑free, smoke‑free, equal opportunity employer. We support diversity and promote a work environment where everyone can thrive. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, veteran status, or disability status. We comply with all applicable federal, state, and local laws governing nondiscrimination. #J-18808-Ljbffr