Content Analyst

Content Analyst/ Knowledge Management

The Hiring Manager, Christian, is seeking a contractor to support an existing, highly established Knowledge Management Platform used primarily by Telecommunication internal marketers.

The platform houses roughly 2,000 pieces of internal market research and tens of thousands of external research pieces ingested via API. The selected candidate will directly support two highly experienced internal team members (one a PMP-certified B2B proposal expert, the other a 10-year Knowledge Management veteran) who hold the historical context of the program.

Christian simplified the ideal candidate's background into three primary operational pillars, along with clarification on what this role is NOT:

• Pillar 1: Content & Knowledge Management (80% of the Role)
  • Focuses heavily on organizing, metadata tagging, and auditing files (specifically PowerPoint documents, PDFs, Excel reports, and dashboards).
  • Critical Clarification: This is not a website content or social media role. Candidates with backgrounds purely in digital web editing, blogging, social media management, or customer-facing marketing campaigns are not a fit.
• Pillar 2: Complex Calendaring & Event Logistics
  • Managing the end-to-end invitation lifecycle for high-volume internal events. This includes handling large distribution lists, sending invites to hundreds of people, and tracking post-session attendance metrics.
  • Bi-weekly live research sharing meetings regularly host over 200 internal attendees from multiple departments.
• Pillar 3: Internal Communications Drafting
  • Drafting monthly newsletters, translating internal success stories into bulleted/summary formats, and compiling metrics on "most popular" content pieces. Candidates do not need deep domain expertise to write standalone research perspectives.

Target Titles & Preferred Backgrounds:

• Ideal Job Titles: Knowledge Analyst, Knowledge Manager, Content Analyst, or Content Manager.
• Preferred Domain: Experience working within or supporting a Marketing / Market Research business unit. Candidates should at least be familiar with the language of the domain.
• Bonus Trait: An appetite for and baseline experimentation with AI tools to scale efficacy and impact. Expertise is not expected.

Technical Applications & System Usage:

• Advanced M365 (Outlook & Teams): This is the highest-stakes technical requirement. The candidate must be an advanced power user capable of configuring complex, large-scale event settings behind the scenes (e.g., assigning AI facilitator roles, setting up auto-recordings, sending from shared delegate mailboxes, and managing optional registration setups for up to 5,000 people).
• Excel: Used heavily for data tracking, auditing content collections, and identifying duplicate files.
• SharePoint: Used strictly for minor, standard internal team collaboration; it is not the primary knowledge platform being utilized.

Key Responsibilities:

• Program & Operations Support
  • Manage meeting logistics, including scheduling, inbox coordination, and creation of meeting bridges for Insightful events
  • Support event execution by uploading recordings, managing registration pages, and coordinating calendar invites and follow-ups
  • Maintain distribution and access lists, including updating opt-in communications and onboarding new users
• Content & Knowledge Management
  • Upload and organize content within the Insightful platform, ensuring proper metadata tagging and structured collections
  • Conduct periodic reviews to identify duplicative, outdated, or missing content, and perform quality checks on collections
  • Maintain SharePoint repositories, including uploading attendance reports and communications metrics
• Communications Support
  • Assist in drafting and distributing communications, including newsletters, event follow-ups, and recognition announcements
  • Capture and translate Insightful success stories into usable content for broader communications efforts
  • Maintain communications tracking tools, including the annual Comms and Training tracker, and support monthly reporting
• Training & Enablement Support
  • Develop and update training materials for new features, resources, and programs
  • Support onboarding and training events, including logistics coordination and post-session follow-ups
  • Maintain user access updates, including monthly reporting for RAI dashboard access