Operations and Customer Service Coordinator

Job Description:

Operations & Customer Service Coordinator – Wine Distribution
2 Tier Trading | American Canyon, CA – Onsite, Full-Time with Benefits

About the Role

2 Tier Trading is a modern wine distributor reimagining how great brands reach the trade. We move fast, operate lean, and hold ourselves to a higher standard than traditional distribution. We're looking for an Operations & Customer Service Coordinator who keeps our fulfillment engine running without friction — and who understands that in wholesale, an order isn't paperwork, it's a sales commitment.

What You'll Own

Order Management & Fulfillment
• Order entry and management in Shopify (B2B wholesale environment)
• Inventory coordination with our warehouse — inbounds, stock levels, allocation, and availability
• Carrier scheduling and pickup coordination
• Real-time communication with the sales team on order status, timing, and exceptions
• Proactive resolution of holds, short-ships, or fulfillment issues before they reach accounts

Account Onboarding
• Own the coordination and data entry of new account paperwork — credit applications, shipping profiles, and retail licenses
• Ensure new accounts are set up accurately in Shopify and ready to transact without delay
• Onboard new accounts on our preferred digital payment platform and order tools, including walkthrough support when needed

Accounts Receivable Support
• Serve as the liaison between accounting and customers on billing and payment matters
• Manage customer requests for statements and invoices
• Send payment reminders and past-due notices through Shopify
• Provide hands-on support to accounts navigating the payment process when needed

Sales Support
• Be available to support the sales team by delivering customer assets, pricing information, or account communications when reps are unavailable to respond in a timely manner
• Serve as a reliable bridge between sales and operations — ensuring accounts never fall through the cracks

SKU & Inventory Coordination
• Coordinate with the brand team on new product launches — gathering product data and ensuring new SKUs are properly mapped and set up across inventory and sales systems
• Monitor par levels daily and flag critical stock thresholds to management before they become fulfillment problems
• Reconcile and manage inventory at the Zephyr warehouse, including inbound receipts, stock adjustments, and transfer requests

What We're Looking For
• 2+ years in warehouse operations or operations management — hands-on warehouse and carrier coordination experience required; wine distribution background helpful but not required
• Experience with Shopify or a comparable e-commerce or order management platform preferred
• Demonstrated ability to support accounts directly — including by phone — to resolve issues, answer questions, and facilitate the order and payment process
• A sales-first, customer service–focused mindset: rep commitments to accounts drive your priorities, not just the order queue
• Sharp, proactive communicator — you close the loop without being asked, and you're comfortable communicating verbally with customers, salespeople, and teammates daily
• Meticulous attention to detail across data entry, account setup, and SKU management
• Thrives in a lean, high-accountability environment
• Ability to lift up to 40 lbs; occasional physical involvement in warehouse or inventory activities may be required

What We Offer
• Full-time, onsite position
• Competitive salary commensurate with experience
• Full benefits package

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