Call Center Representative

Job Description

Job Description

Job ID 23535 - Call Center Agent s

Location: Lakeland, FL – This position is onsite

Pay: $19.00 per hour

Type: Contract, supporting a major credit card project

Duration: Approximately 60-90+ days

Schedule: M-F, 8:00 AM to 5:00 PM EST

Start date: July 6

Job description:

1. Handle a high volume of inbound credit card support calls, providing accurate information and resolving member inquiries efficiently.
2. Navigate multiple systems simultaneously to document interactions, process transactions, and maintain accurate records.
3. Deliver exceptional customer service by professionally de-escalating concerns and resolving issues independently whenever possible.
4. Adhere to established procedures, scripts, compliance requirements, and productivity standards in a fast-paced call center environment.
5. Maintain reliable attendance, punctuality, and consistent on-queue availability while adapting quickly to new tools, processes, and information.

Nice to have:

• Card servicing, banking, financial services

Requirements:

• Must have previous call center experience, and strong stamina for repetitive volume work
• Must be able to type 30 WPM
• High school diploma or equivalent
• Background check required
• Credit check required
• Drug screening required