Discord Community Lead

Position: Discord Community Lead Location: Remote (Global) Employment Type: Full-Time Type of contract: Independent contractor SCOPE OF THE ROLE We are looking for a Discord community lead to own, build, and scale a high-quality community experience. This is not a passive moderation role—you will be responsible for community health, engagement systems, moderator leadership, and feedback loops that directly impact retention and growth. You will act as the operator behind the community, ensuring it is structured, engaging, and aligned with business goals—not just active, but valuable. 1. Community Strategy & Health Define and enforce community guidelines, tone, and culture Monitor and improve overall community health (engagement, sentiment, retention) Identify risks early (toxicity, disengagement, spam patterns) and act proactively 2. Engagement & Activation Design and execute structured engagement initiatives (AMAs, events, challenges, content drops) Drive consistent, meaningful interaction—not surface-level chatter Convert passive members (lurkers) into active participants 3. Moderation Systems & Leadership Recruit, onboard, and manage a team of moderators across time zones Build clear moderation workflows, escalation paths, and SOPs Ensure consistent enforcement of rules without damaging community trust 4. Conflict Resolution & Crisis Management Handle disputes, escalations, and sensitive community issues Make high-judgment decisions (warnings, bans, conflict mediation) Maintain a balance between authority and community trust 5. Insights & Feedback Loop Track and report on key community metrics (engagement, activity, retention) Surface actionable insights to internal teams (product, marketing, growth) Identify trends, recurring feedback, and opportunities for improvement REQUIREMENTS Experience 3+ years managing Discord or online communities at scale (1,000+ members) Proven experience leading moderators or community teams Experience designing and running engagement initiatives or programs Skills & Competencies Strong understanding of community dynamics and behavior patterns Ability to build systems (not just react to issues) Excellent written communication and tone management High emotional intelligence and conflict resolution ability Data-driven mindset with the ability to translate insights into action Tools & Platforms Discord (advanced knowledge: roles, permissions, bots, automation) Community tools (e.g., bots, analytics tools, moderation tools) Project management tools (Notion, Slack, etc.) #J-18808-Ljbffr