Bilingual Customer Service Rep.

Bilingual Customer Service Rep. Category: Clerical - Call Center Location: Little Rock, AR 72211 Pay: $16.00 Hourly Status: Open Description Bilingual Customer Service Representative Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including: Medical/Vision/Dental/Rx plans Holiday Pay Teladoc (online care) Referral Bonus Incentive Weekly Pay 401k And More! Bilingual Customer Service Rep. Details: Temp-to-Hire position $ 16.00 / hour Full Time work available First Shift (Monday through Friday from 08:00am to 05:00pm) We are seeking a dedicated and professional Bilingual Customer Service Representative to join our in-office team in a temporary capacity. This role focuses on third-party collections, requiring exceptional communication and negotiation skills in both English and Spanish. You will be responsible for making outbound calls, establishing payment arrangements, and accurately documenting interactions while adhering to industry regulations. Negotiate and establish appropriate payment plans or arrangements with account holders. Provide clear, concise, and professional communication in both English and Spanish. Perform accurate 10-key data entry (by touch) to update account information and log call details. Maintain meticulous records using Microsoft Windows OS and internal systems. Consistently meet or exceed daily and monthly collection targets and performance metrics. Handle sensitive information with discretion and maintain a high level of professionalism. This is an in-office position, ensuring a collaborative and structured setting. Training Schedule (Mandatory): (2 weeks) Monday Friday, 8:00 AM 5:00 PM Post-Training Regular Schedule: Monday & Thursday: 8:00 AM 6:00 PM Tuesday, Wednesday & Friday: 8:00 AM 5:00 PM (Total 40 hours per week) Ability to type well and use a computer is required- Bilingual (fluent in English/Spanish) Bilingual Customer Service Rep. Qualifications: Familiarity with call center environment strongly preferred Excellent customer service skills required Ability to type well and use a computer is required Bilingual (fluent in English/Spanish) is preferred- Must have reliable transportation Must be willing to submit to a background check & drug screen required. Applicant may be subject to a background check Pre-employment drug screen is required as a condition of employment *A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability. We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.