Sr Mgr, Technical Project Management

Sr Manager, Technical Project Management

Disney Experiences Technology builds and operates the digital and physical Guest experiences that touch millions of Guests across theme parks, resorts, cruise ships, and unique vacation experiences every year. The Commerce portfolio sits at the center of that experience — powering how Guests discover, plan, and purchase their Disney experiences.

The Sr Manager, Technical Project Management is part of the Disney Experiences Technology team and is responsible for leading the delivery of multiple Commerce initiatives spanning web, mobile, and business applications. This leader manages a multi-tier team of managers of project management, individual-contributor project managers, and third-party partners executing large-scale software development programs, partnering closely with Product, Engineering, Design, and Business stakeholders to deliver capabilities on time, on budget, and on scope.

In addition to delivery oversight, this role establishes standards and refines the tools, templates, and playbooks that scale the practice of technical project management across the portfolio — including the adoption of AI-assisted delivery tooling and modern Agile practices. The position drives transparent communication across Portfolio and Finance partners to enable informed investment decisions and clear executive visibility into program health.

The Sr Manager, Technical Project Management will report to the Director, Technical Project Management for the DXT Commerce portfolio.

What You'll Love About This Role

• Direct ownership of the delivery practice for Commerce — you set the standards, build the playbooks, and shape how technical project management is done across the portfolio.
• A modernization mandate — you'll lead the team's adoption of AI-assisted delivery tooling for end-of-sprint reporting, PI health, predictive risk, and program analytics.
• Visibility and influence — regular partnership with Directors, VPs, and SVPs across Product, Engineering, Finance, and Portfolio.
• A team of experienced project managers and managers of project management to develop, grow, and retain.
• Scale of impact — your programs ship Guest-facing capabilities that millions of Disney Guests use every year.

Key Responsibilities include:

Leadership & Team Management

• Lead, mentor, and develop a team of Cast and third-party project managers and managers of project management to deliver large-scale programs with operational excellence.
• Lead hiring, onboarding, retention, and succession planning for the team — building a diverse bench of project management talent.
• Sponsor process improvements and drive adoption of Agile, Scrum, and AI-assisted delivery practices across the team.
• Set performance expectations, deliver feedback and reviews, and identify training needs to grow the practice.
• Foster a culture of accountability, transparency, and continuous improvement.

Program Planning & Delivery

• Lead cross-functional programs through the full delivery lifecycle — from scope definition, estimation, and planning workshops through execution, change control, and closure — ensuring on-time, on-budget, on-scope delivery.
• Own program resource assignment, budget, scheduling, scope prioritization, and risk management; escalate issues for timely resolution and prevent scope creep through disciplined change control.
• Use delivery metrics — velocity, burn-down/burn-up, cycle time, OKRs, and program health dashboards — to drive performance, efficiency, and forecast accuracy.
• Partner with engineering leadership to integrate AI, automation, and modern engineering principles into delivery workflows.
• Support RFI/RFP processes to select vendor and systems integrator partners, collaborate with Sourcing and Legal on SOW and contract structure aligned to project milestones, and validate vendor payments against milestone completion and quality.

Stakeholder & Financial Communication

• Communicate regular program updates to project and executive leadership — covering delivery progress, plan changes, budget spend and forecast, and risks — through status reports, variance reporting, and executive briefings.
• Partner with Portfolio and Finance to maintain accurate forecasts and enable informed investment decisions.
• Serve as the primary liaison among Product Management, Design, Engineering, vendors, and other key delivery partners.
• Establish and maintain project financial forecasts, including resource plans and expense plans, in partnership with functional leads.
• Ensure proper program closure including retrospectives, lessons learned, hand-off to production operations, and final financial reporting.

Required Qualifications & Skills:

• 10+ years of experience in technical program or project management, including at least 5 years in a people-leadership role managing large, multidisciplinary teams.
• Proven track record managing multiple concurrent projects and full software delivery lifecycles in a matrixed organization.
• Direct accountability for project budgets and budget roll-up across a portfolio of programs.
• Significant practical experience in the fundamentals of project management (estimation, planning, resource planning, risk, issue, and change management) with proven proficiency in Agile/Scrum; experience with scaled frameworks (SAFe, LeSS) a plus.
• Demonstrated hands-on proficiency with AI-assisted delivery tooling and a track record of applying it to advanced project management use cases — such as end-of-sprint reporting, PI health assessments, predictive trend and risk analysis, and program health analytics — to drive faster, better-informed delivery decisions.
• Proven ability to manage complex, multi-stakeholder programs across competing priorities, dependencies, and shifting business needs.
• Excellent business communication, writing, and interpersonal skills, with confidence presenting to and partnering with senior executive leadership (Directors, VPs, and SVPs).
• Sound judgment on when to seek guidance and when to escalate, with a proactive, solution-oriented approach to issues.
• Ability to work collaboratively and independently while sustaining high productivity in fast-paced, high-pressure environments.

Required Education:

• Bachelor's Degree in a related field of study or equivalent work experience; Master's Degree a plus.
• PMP, PgMP, and/or Certified Scrum Professional (CSP) certification preferred.

The hiring range for this position in Orlando, Florida is $175,000-$210,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome