Remote ITIL & CMDB Lead for Service Management

Harley-Davidson is seeking a senior ITIL Process Specialist to translate business needs into Shared Services processes. You will develop and improve ITIL areas including CMDB, Incident, Problem, and Service Level Management across a global Digital Office.

The role emphasizes credibility and collaboration with stakeholders, driving continuous improvement, metrics, and governance. A strong ITIL background and experience with CMDB tools are essential for success.