Field Service Tech

About Us:

Key Technology has been providing innovative solutions to the food industry since 1948. We are a global leader in the design and manufacture of food processing technology. Products range from conveying, digital sorting, and process automation technology. Our ongoing innovations provide increased control, continuous processing and longer machine life - in processed potato, fruits and vegetables, nuts, dried fruit, fresh-cut produce and more. At Key, we continually strive to find and fulfill our customers' growing needs.

POSITION TITLE: Field Service Technician, Mechanical and Controls

As a Field Service Technician, you will be responsible for total equipment lifecycle management services that optimize the performance of OEM equipment. FST's travel to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades/modernization. You will be responsible for services that include installation, start-up/commissioning, preventive maintenance, emergency repairs, audits, and training.


This position is a focal point for service and support related mechanical and controls issues and will be responsible for providing technical support and expertise for the entire Key Technology product line. This position requires a strong blend of problem-solving skills, technical knowledge and customer service abilities to address and resolve complex technical issues to ensure that any high-profile technical issues are identified and corrected in a timely manner. Technicians travel to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades/modernization. You will be responsible for services that include installation, start-up/commissioning, preventive maintenance, emergency repairs, audits, and training. This role will require understanding of PLC's, VFDs, motion controls and other related components. In this position, you will:

• Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training services
• Conduct site visit meetings with customers to include explanation of job scope and work completed and conduct training with customers personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment
• Achieve service delivery goals including response time, first time fix and customer satisfaction rates
• Communicate effectively with field service management and internal service support team to efficiently resolve customer issues
• Ensure paperwork, timesheets, CRM entries, expenses and other paperwork functions are completed on time and to a high quality.
• Review customer file prior to departure for service call.
• Troubleshoot equipment through listening to, observing mechanical/electrical devices in operation, reviewing machine data, etc., to locate causes of issues and concerns.
• Dismantles devices to gain access to and remove and replace defective parts.
• Repairs or replaces defective parts.
• Provides internal and external customers with technical support in response to inquiries via phone and email.
• Assists with customer escalations by providing the highest level of technical support both internally and externally as necessary.

We require the following:

• AA Degree or equivalent certificate from a college or technical school
• Technical ability to read and interpret drawings.
• Two to five years or more experience in the packaging and/or automation industry in field service, engineering or manufacturing function.
• Bilingual (Spanish and English) is a benefit
• Technical writing experience a plus
• Must have a valid driver's license. Will have a major credit card or be able to obtain a company-sponsored card. There are opportunities to travel outside the US, so an up-to-date US Passport is required
• Travel requirements: This position is a road-warrior. travel is 80%, including overnight and weekends.

PHYSICAL REQUIREMENTS:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Typical Physical Demands: While performing the duties of this job, the employee is regularly required to stand for a minimum of 8 hours per day. The employee is frequently required to grasp, handle, and feel objects, control and manage tools, and use hands and arms. The employee is occasionally required to walk, stoop, kneel and crouch. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually moderate but at times loud. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Why Join Us?

Lifecycle Services is Duravant's brand for service excellence, and is our customer's global source for parts and service support. We are a connected service organization for the operating companies under the Duravant family.

We offer our a competitive salary and comprehensive benefits package including Medical, Dental, Vision, Flexible Spending Account, Health Savings Account, Life Insurance, Short Term Disability, Long Term Disability, 401k plan with company match, accrued paid time off, Paid Holidays and more.

Employment with Key Technology is contingent upon successfully completing a pre-employment drug screen, criminal history, social security, and reference check. Key Technology is an equal employment opportunity (EEO) employer. In addition to federal law requirements, Key Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should contact the Key Technology Human Resources Department to request accommodation. Key Technology participates in E-Verify.