Field Technician
$30 - $35 per hourZOLL Medical
Acute Care Technology
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.At ZOLL, you won’t just have a job. You'll have a career—and a purpose.Join our team. It’s a great time to be a part of ZOLL!Job SummaryResponsible for providing guidance, support to field on-site and PM technicians and performing onsite product support to assigned customer accounts. Product support consists of logistics, deployments, on-site troubleshooting of product, Preventive Maintenance (PM) and software upgrades. Management of software distribution and EDHR updates.Essential Functions
Capable of managing various levels of technicians
Direct involvement with staffing of department
Product support on-site, via telephone and through field technicians.
Assist customer with application of equipment.
Escalates customer related issues to Service Manager and CQA Account Manager.
Performs troubleshooting on-site and corresponds with ZOLL Tech Support staff to document activity
Performs on-site PMs.
Must train yearly, a minimum of 40 hours in ZOLL related products and maintain proficiency.
Assigns PM workload to team
Provide guidance to employees on the Performance & Development Review (PDR) process.
Assist and/or Conduct employee's review as required by management
Potential for deployments to other customers in region at the direction of the manager.
Able to maintain customer specific information related to service activity.
Monthly reporting of department metrics for on-site coverage and PM performance.
Provide software upgrades as requested.
Special Projects as assigned
Required/Preferred Education and Experience
Technical Degree (2 year minimum) required or
Equivalent work experience required
Prior work experience interfacing with external customers preferred and
Valid driver’s license required and
Credit card in good standing for expenses related to travel required
Knowledge, Skills and Abilities
Excellent verbal & written communication skills.
Ability to meet objectives.
Ability to work independently.
Organizational skills.
Experience with computers and Microsoft Office
Travel Requirements
- 90% Up to 90% travel required depending
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
#LI-LV1
The hourly pay rate for this position is:
$30.00 to $35.00
Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at .
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
$29 per hour
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