SNAP Success Coach

Job Description

Job Description

SNAP Success Coach I

Location: CareerSource Broward Centers (Onsite)
Salary: $43,400 Annually
Employment Type: Full-Time
FLSA Status: Non-Exempt

Position Summary

CareerSource Broward is seeking a dedicated and customer-focused SNAP Success Coach I to provide comprehensive case management and career coaching services to participants in the Supplemental Nutrition Assistance Program (SNAP). This position serves as a guide and advocate for customers, helping them overcome barriers to employment, access supportive services, and achieve self-sufficiency.

The ideal candidate will have strong case management experience, excellent communication skills, and a passion for helping individuals achieve their career and personal goals. This position requires in-person interaction with customers and is performed onsite at a CareerSource Broward location.

Essential Duties and Responsibilities

• Manage an assigned caseload of SNAP participants.
• Provide individualized career coaching, guidance, and support.
• Conduct assessments to identify customer strengths, needs, and barriers to employment.
• Develop and monitor employment and service plans.
• Coordinate supportive services and referrals to community resources.
• Maintain accurate case notes and documentation in workforce development databases.
• Monitor customer progress and ensure compliance with program requirements.
• Facilitate workshops, orientations, and informational sessions as needed.
• Build and maintain positive relationships with customers, employers, and community partners.
• Ensure all services are delivered in accordance with federal, state, and organizational policies and procedures.
• Meet performance goals, deadlines, and program outcomes.

Minimum Qualifications

• Bachelor's degree in Psychology, Social Science, Business Administration, or a related field.
• Minimum of three (3) years of professional experience in case management or a related field.
• Strong oral and written communication skills.
• Experience working with diverse populations and providing customer-centered services.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong presentation and public speaking skills.
• Demonstrated ability to work independently and as part of a team.

Preferred Skills

• Proficiency in Microsoft Office Suite, including advanced Word and Excel skills.
• Experience utilizing workforce development databases and online research tools.
• Knowledge of employment, workforce development, human services, or public assistance programs.
• Commitment to continuous improvement and achieving performance outcomes.

Why Join CareerSource Broward?

• Meaningful work that positively impacts the community.
• Professional growth and development opportunities.
• Collaborative and mission-driven work environment.
• Comprehensive benefits package.

Apply today and help empower individuals and families to achieve economic self-sufficiency and long-term success.