Tech Support / Computer Technician / CompTIA A+

Computer Technical Support Specialist

Global Engineering and Technology (GET) is seeking qualified applicants to support the cybersecurity program at a U.S. Department of Energy national security facility. This position requires extensive knowledge and experience troubleshooting and supporting hardware and software. This is a highly compensated, high-responsibility position that is central to an important mission project. A CompTIA A+ certification is highly preferred and sought after for this position.

The Tech Specialist will work as the primary point of contact for all LifeCycle laptop/pc replacements, meeting strict performance deadlines for moving all software from current LifeCycle laptops/pcs to respective replacement devices. They will troubleshoot and resolve software/hardware/connectivity problems by utilizing technical knowledge gained through a combination of certification coursework, internet research, contacting vendor support, and prior work experience.

• Ensuring customer devices are fully functional before completing and closing assigned tasks.
• Providing support to customers via phone, email, chat, remote support sessions, and in-person interactions.
• Diagnosing and resolving customer-reported issues and service requests.
• Escalating unresolved issues to the appropriate support tier when necessary.
• Utilizing service management tools to document work performed, updates, and resolution details.
• Following up with customers, providing status updates, and ensuring issues and requests are resolved to completion.
• Maintaining a broad understanding of company hardware, software, procedures, and policies, including IT, HR, Finance, Cybersecurity, and Technical Security requirements that impact the end-user environment.
• Applying technical expertise, product knowledge, and problem-solving skills to diagnose and resolve customer-reported issues.
• Installing, configuring, and supporting approved hardware and software solutions.
• Providing end-user training and guidance on tools, technology, and equipment usage.
• Troubleshooting and resolving hardware, software, and connectivity issues using technical knowledge, research, vendor resources, and professional experience.
• Setting up, configuring, and supporting desktop and laptop systems within the facility.
• Demonstrating strong customer service, interpersonal, and communication skills.

Compensation Range: $70,000 - $85,000 per year, depending on experience and qualifications