Service Advisor

Overview The Service Advisor is the primary point of contact for customers in the service department, ensuring a seamless and positive experience throughout repair and maintenance. This role coordinates between customers and service technicians, documents service requests accurately, and communicates timelines, costs, and recommendations. Key Responsibilities Customer Interaction Greet customers promptly and professionally. Listen to concerns, document service requests, and provide expert advice on repairs and maintenance. Maintain clear communication regarding vehicle status, estimated completion times, and costs. Service Coordination Create and manage repair orders, capturing all customer concerns and technician notes. Work closely with technicians to ensure repairs are completed efficiently and meet quality standards. Coordinate warranty work and liaise with manufacturers for required authorizations. Sales and Upselling Provide detailed estimates for recommended services and repairs. Educate customers on benefits of additional services, maintenance plans, or upgrades. Promote service specials and dealership programs to enhance customer value. Customer Satisfaction Address concerns promptly and professionally to maintain high satisfaction. Follow up with customers post‑service to confirm needs were met and gather feedback. Administrative Duties Maintain accurate records of interactions, repair orders, and service history. Process payments and ensure proper documentation for completed jobs. Monitor service schedules to ensure efficient workflow and timely completion. Perform other duties as assigned by management. Qualifications High school diploma or equivalent (required); post‑secondary education or technical training preferred. 1–2 years of experience in a service advisor or customer‑facing role, preferably in the RV, automotive, or related industry. Familiarity with RV systems, parts, and maintenance is a plus. Strong communication and interpersonal skills. Ability to multitask and prioritize in a fast‑paced environment. Proficiency in using service management software and basic computer applications. Customer‑focused mindset with problem‑solving abilities. Physical Requirements Prolonged periods of sitting at a desk and working on a computer or phone. Frequent walking within the service department and lot. Occasional standing for extended periods while assisting customers or reviewing units. Ability to lift up to 15 pounds occasionally. Work in an environment with moderate noise and exposure to outdoor conditions while moving between customer service areas and the service lot. Benefits Competitive salary based on experience. Medical, dental, and vision coverage. Life insurance. 401(k) with company match. Paid time off and holidays. Holiday Savings Plan. Store discounts for employees. Equal Opportunity Fun Town RV is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. Drug screening, driving record, and background checks may be conducted prior to and during employment. Content of this ad and fulfillment of offers is the sole responsibility of Fun Town RV. #J-18808-Ljbffr