Crane Service Technician IV

Brief Description The Overhead Service Technician is a front‑line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision‑making. Responsibilities Perform on site repairs on overhead cranes and hoists at customer’s facility as directed by the Service Supervisor (or Service Manager) Responsible for performing planned maintenance and repairs on all types of crane & hoist systems. Responsible for responding to emergency break down call outs as directed by the service supervisor. This includes after hours as well as weekend availability. Conduct extensive on site electrical, electronic, mechanical and structural troubleshooting to determine the root cause for equipment malfunctions and/or failures and establish the necessary repairs utilizing visual inspections, testing procedures as well as the appropriate testing equipment. Responsible for a basic understanding and working knowledge of all OSHA, ANSI, CMAA, and other codes or regulations pertaining to our crane service industry; must be able to get specific regulations if requested. Proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists and simple structure element. Complete daily paperwork accurately and completely; time tickets, service reports, inspection reports, expense reports, and sales lead generation forms. Review with the customer all repairs you performed and get their signature on the daily service report indicating their acceptance of proper and completed work. Maintain all company equipment and tools in compliance with the manufacturers recommendations and certifications, i.e. vehicle, forklifts, man lifts, operating machinery, etc. Responsible for keeping a proper stock level of inventory and line stock items on the service vehicle. Maintain a stock of the appropriate forms and literature on the service vehicle and be capable of utilizing the proper documentation and forms used by the service department. Responsible for maintaining a professional appearance and image at all times. Must maintain regular communication with the local office and/or call in a minimum of once per day to the service supervisor. Excellent people skills to communicate with inter‑company personnel and customers and promote excellent customer relationships at all times. Maintain the Quality Assurance Standards. Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager. Keep training assignments current. Perform other duties as assigned. Requirements Education A high school diploma, vocational‑technical school or crane training program, trade school, equivalent military experience or technical college training program preferred. Experience And Skills At least 2 years in an industrial maintenance environment or equivalent military experience, or the equivalent combination of education and experience is required. Industrial HVAC Controls and Automation. Previous overhead crane service experience preferred but not required. Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, service techs need to be increasingly computer literate and technologically savvy. Valid driver’s license in good standing that meets company requirements. Heavy Lifting/Pulling (min 75 lbs.) is generally a part of this type of work and because of the nature of the duties. Ability to work at heights greater than six feet of the ground. Service technician standard schedule is 40 hours per week but must have the ability to work varied hours, overtime and on‑call as required to meet customer needs. Minimal travel required. Requires solid written and verbal communication skills. Demonstrated mechanical aptitude. Strong analytical, conceptual and planning skills are required. Excellent math skills and overall PC literacy (Microsoft Office) are required. Must be detail oriented, self‑motivated and disciplined with the ability to multi‑task. Must successfully complete a criminal background check, physical, drug screen and E‑verify. Summary The Mazzella Way Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance. Why Team Members Join Mazzella Team‑oriented environment A real Work life/ Home life balance Growth and Development Opportunities including a Lifelong Learning Career Path Humble, Hungry, Smart Culture Market Competitive Salaries Benefits and Health Insurance Technician Service Vehicle provided PPE and power tools provided Free Virtual Doctor visits with $0 copay (Teledoc) Tuition Reimbursement Mazzella Core Values Safe‑personal commitment to all stakeholder’s well‑being; purposeful control of risk Lifelong Learner – routinely acquire new skills and capabilities that bring value Humble – lack excessive ego or concerns about status; emphasize the Team over self Hungry – always looking for more, self‑motivated, and diligent; do more than to just get by, committed Smart – common sense about people, good judgement, and intuition around their impact on group dynamic EOE/Drug Free Workplace #J-18808-Ljbffr Mazzella