Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service Representative

Saint Francis Animal Hospital in Little River, SC is seeking an experienced Client Service Representative with a background in veterinary medicine to become the next member of our incredible team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming, well-coordinated client experience.

In this role, you will:

• Independently manage appointment scheduling and maintain an efficient daily workflow
• Serve as a key liaison between clients and the medical team, ensuring clear and timely communication
• Deliver empathetic, high-level customer service across a multi-line phone system and in-person interactions
• Process financial transactions accurately and efficiently
• Respond to client inquiries with confidence, providing clear and informed guidance on services and patient care
• Balance multiple priorities in a fast-paced environment while maintaining organization and attention to detail

This position is ideal for candidates with a strong background in veterinary medicine who is a confident self-starter, highly organized, and thrive in fast-paced environments. The right individual will be proactive, detail-oriented, and capable of balancing multiple priorities while maintaining a polished, professional client experience.

Schedule: This is a full-time position, offering a flexible schedule either 4 x 10s or 5 x 8s and availability needed Monday through Friday. NO WEEKENDS.

Full-time benefits and compensation:

• Compensation: $16 - 20 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Uniform allowance
• Personal pet discount

Minimum qualifications and skill set:

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to work independently and prioritize in a fast-paced environment
• Strong client service and professional communication skills
• Experience acting as a liaison between clients and the medical team, with confidence discussing treatment plans and medical information
• Comfortable managing phones, clients, and administrative tasks simultaneously
• Working knowledge of veterinary terminology and medical records
• Highly organized, detail-oriented, and proactive

About Saint Francis Animal Hospital Saint Francis Animal Hospital in Little River is a 3-doctor practice known for its compassionate, client-centered team, advanced dentistry, and strong commitment to the humananimal bond. The hospital operates out of a 5,000 sq ft stand-alone facility with a stable, tight-knit staff who pride themselves on warmth, communication, and high-quality care. Our CSRs play a vital role in supporting seamless client experiences by helping bridge communication between pet owners and the medical team.

We're open Monday through Friday only no weekends offering true work-life balance just minutes from the beautiful South Carolina coast. It's an excellent fit for someone who values compassion, teamwork, and a relaxed coastal lifestyle while working in a supportive, community-focused environment.