IT Field Support Technician

IT Field Support TechnicianSan Antonio, TXOverviewWe are seeking an IT Field Support Technician to provide technical assistance to customers both remotely and on-site. This position will handle incoming support calls, troubleshoot technical issues, and travel to customer locations as needed for service, installation, and equipment support.Skills and ExperienceAnswer and respond to customer technical support callsTroubleshoot computer, network, internet, and phone system issuesProvide remote technical support and walk customers through solutionsTravel to customer locations for on-site service calls when necessaryInstall, configure, and troubleshoot computers, phones, routers, switches, and other IT equipmentAssist with VoIP and hosted phone system issuesTroubleshoot connectivity, Wi-Fi, and basic network problemsPerform basic hardware and software installation and maintenanceDocument service calls and work performedEscalate complex technical issues when necessaryCommunicate clearly and professionally with customersMaintain a high level of customer serviceTravel throughout the San Antonio and New Braunfels area as neededBenefitsDon't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package.Weekly pay$5 prescription drugs$5 doctor's visit copaysFree teledoctor serviceFree counseling servicesLife insurance includedVision insurance includedDental insurance includedVacation and holiday payScholarship Opportunities401(k) retirement planFree legal servicesOur unbeatable employee discount programApply now so we can hold a spot for you. We can't wait to talk to you! ––Your ?nin team