Customer Service Coordinator II

Customer Service Coordinator II

The Customer Service Coordinator II manages a variety of shipments and addresses customer concerns. This position requires superior customer service skills as well as the efficient utilization of resources including effective customer, service center, and field communication to make decisions that resolve urgent transportation-related scenarios.

Responsibilities

• Provide accurate information regarding multiple services and solutions offered by ArcBest.
• Handle a large volume of interactions through multiple channels including phone, email, and chat.
• Provide tracking updates and communicate delivery modifications.
• Maintain effective lines of communication with internal and external customers.
• Use multiple systems and programs in support of customer needs and expectations.
• Identify customer requirements to generate quotes tailored to their shipping needs.
• Schedule pickup requests and submit rate corrections.
• Create bills of lading (BOL's) and provide shipment-specific documentation.
• Other duties and projects, as assigned.

Requirements

Education:

• Bachelor's Degree, preferred

Experience:

• 1 year experience in a logistics-related field in one or combined capacities: Operations, Sales, Transportation, or Customer Service.
• 1 year as a Customer Service Coordinator I while meeting performance expectations or equivalent job function.

Computer Skills:

• Proficient understanding of PC and mainframe computer applications, including Microsoft Office programs, required

Competencies:

• Accountability
• Active Learning
• Customer Focus
• Effective Communications
• Managing Multiple Priorities
• Problem Solving
• Solutions and Services

Other Details

Work Hours:

• Work hours vary based on scheduling to provide market coverage during normal business hours. Business hours are generally Monday-Friday, 6:00 a.m. - 7:00 p.m., with occasional irregular and weekend hours depending on workload.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is an hourly position paid biweekly.

About Us:

ArcBest (Nasdaq: ARCB) is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. Founded in 1923 and now with 14,000 employees across 250 campuses and service centers, the company is a logistics powerhouse, using its technology, expertise and scale to connect shippers with the solutions they need from ground, air and ocean transportation to fully managed supply chains. ArcBest has a long history of innovation that is enriched by deep customer relationships. With a commitment to helping customers navigate supply chain challenges now and in the future, the company continues to invest in purpose-built technology such as ArcBest View , its digital logistics platform that brings quoting, booking, shipment visibility and reporting into one connected experience.