Desktop Support Technician

Job Description


Job Title: Desktop Support Technician

• Under strict supervision, performs configuration, installation and/or repairs of PC hardware and peripherals according to established procedures.
• Contacts end user to define data migration requirements and perform the data migration, if required. Monitors for trouble tickets and coordinates with appropriate vendors for equipment repair, if needed.
• Adheres to and enforces facility security measures, company safety standards and software licensing procedures. Assists in setting up PC's and related peripherals for special requests.
• Lends guidance to desktop support teams on hardware related issues.
• Performs own work and provides assistance to others as directed.
• Job tasks, correctly performed, have minimal impact upon the viability of the organization.
• Error is readily ascertainable by the supervisor and can be corrected.
• Skills are typically acquired through possession of a A+ certification or equivalent experience and 2 years of experience in a PC related field which includes experience in hardware configuration.

• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent time management skills and the ability to meet deadlines in a fast-paced environment.

• Basic PC repair tools and equipment.
• Standard hand tools, including screwdrivers.
• Computer hardware diagnostic and troubleshooting tools.

• Good working knowledge of PC hardware and electronics.
• Good working knowledge of operating systems.
• Strong troubleshooting and technical support skills.
• Excellent customer service, communication, and interpersonal skills.
• Ability to diagnose, repair, and maintain computer systems and related equipment.