Network Engineer

Network Engineer

We are seeking a Network Engineer to support our client and perform LAN and Wi-Fi monitoring and support. This individual will be expected to work independently or semi-independently with a minimum of guidance or direction. This is an onsite position, located in Raleigh, NC. Currently allowing for hybrid work, reporting to the office 4 days a week. This hybrid schedule could change in the future. Schedule is Saturday – Wednesday from 8am to 6pm ET with occasional on-call rotation and after-hours work. Responsibilities include, but not limited to:

• Troubleshoot and resolve LAN and Wi-Fi connectivity issues, including, but not limited to, switches, routers, and cabling.
• Resolve trouble tickets generated through ServiceNow.
• Document troubleshooting steps and solutions for future reference.
• Assist Tier 1 support in diagnosing and resolving LAN-related problems.
• Provide Tier 2 support for LAN-related incidents and service requests escalated from Tier 1.
• Collaborate with Tier 3 LAN Engineers for complex issue resolution.
• Perform duties in support of the mission as directed by management.
• Typically performs all functional duties independently.
• Ability to manage multiple projects and meet deadlines and prioritize and manage your own workload.

Education Requirements:

• A minimum of 3-7 years' relevant experience.
• A degree from an accredited College/University in the applicable field of services is preferred. Four additional years of relevant experience in lieu of a college degree is required.
• If the individual's degree is not in the applicable field then four additional years of related experience is required.
• Minimum of 3 years of applicable network experience and support.
• Proficiency in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol).
• Strong troubleshooting and analytical skills – Layer 1 and 2.
• Understanding of LAN security standards and methodologies.
• Proven experience with LAN networking and other wireless solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, and Fortinet.
• Experience with ServiceNow or other ticketing systems.
• Proficient with MS Office Suite, especially Excel and Teams.
• Excellent communication skills, both written and verbal.
• Strong communication and interpersonal skills with a team mindset.
• Ability to work independently and thrive in a fast-paced, rapidly changing environment.
• Continuous learning and staying up to date with the latest trends, technologies, and industry developments in the LAN Engineering field.
• Preferred: Cisco or other applicable Networking Certifications.
• Must be able to obtain a Position of Public Trust Clearance – US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
• Must have resided in the US for the last 5 years.

Additional Provisions:

• All candidates must be a US Citizen or have permanent residence status (Green Card).
• Candidate must have lived in the US for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
• The enforced dress code is business casual, i.e. collared shirt with slacks for men, no skirts above the knee for women.
• Hours of support: The standard work week for contract staff will be 5 days a week and 8 hours per day preferable Monday through Friday. Contract staff may be required to travel to support business efforts.