Valet Attendant

Job Description

Job Description

El Capitan Hotel is hiring a Valet Attendant

EL CAPITAN HOTEL 

A luxurious translation of a road trip pit stop, El Capitan Hotel is a boutique hotel in downtown Merced, California. On the road to Yosemite, the hotel features 114 guest rooms, a historic theater, and four distinct dining experiences, all reflective of the surrounding Central Valley community. 

Adhere to all standards of operations, policies and procedures, manuals, training material, memos,
and verbal instruction
● Greet all guests in close proximity and make each feel important by providing a genuine welcome and
opening entrance doors
● Drive safely and follow all traffic regulations while parking and returning guests vehicles
● Ensure that the front lobby, front interior, and exterior entrances are kept clean
● Maintain knowledge of the hotel property, staff, hours of operation, and services; sell the amenities
of the hotel
● Immediately inform hotel management of any accidents or moving violations
● Pick up and deliver guest laundry for valet service
● Read maps and provide clear directions
● Carry baggage weighing up to fifty pounds to the guest’s room; respond to requests for bell service as
soon as possible
● Arrange and store luggage carts; use extreme caution to protect guest’s property when loading and
unloading luggage carts
● Continually watch for people in halls, around corners, in elevators, and be aware of any possible
safety hazards
● Deliver packages, faxes, and messages to guests
● Arrange for reasonable accommodations for person(s) with disabilities
● Assist in evacuation procedures as necessary
● Ensure open lines of communication with all departments and management via email, logbooks,
meetings, etc. to ensure all needs of the outlet are met
● Ensure immediate response is given to guest comments, requests and concerns; inform immediate
supervisor and apply corrective measures when necessary
● Ensure that all equipment is maintained in good, safe working condition and promptly report unsafe
conditions to supervisor
● Maintain an increased awareness of safety issues throughout the property and keep abreast of safety
and emergency procedures and OSHA requirements
● Attempt to limit issues and liability related to excessive drinking by having an awareness of signs of
intoxication, and taking appropriate measures to ensure the safety of our guests
● Attend relevant meetings as directed