Sales Coordinator (Inside Sales)

Sales Coordinator (Inside Sales) (44673-5) Position Summary: Provide customer service, order processing, sales support, and inventory control for global customers; purchase and expedite from domestic and international vendors; maintain a high level of accuracy in all data entry; communicate regularly with customers and suppliers in Japan; provide general office support. Essential Functions: Ø Assist in answering phones / daily Ø Process orders and manage inventory for customers – daily duties include but not limited to: · Data entry of sales orders · Process customer invoices · Procure parts based on customer requirements · PO receipts · Prepare shipments, shipment paperwork and bills of lading Ø Communicate with customers on order status or related concerns / daily or as needed Ø Correspond with domestic and international vendors re: PO’s – expediting, pricing and delivery / daily Ø Utilize EDI functions / as needed Ø Coordinate shipping arrangements with customers, vendors, freight forwarders, and 3rd party warehouses to meet customer requirements / daily Ø Prepare domestic or international shipping documents / as needed Ø Update and maintain Quote Master, DCS (Delivery Control Sheet) on the project / daily Ø Process computer file maintenance for customers and parts / as needed Ø Handle RFQ’s with vendors and customers; to vendors negotiate the best price, L/T, MOQ, etc.; understand their request and expectation and prepare quotation / as needed Ø Generate various reports upon request from Sales Managers / as needed Ø Investigate and resolve inventory discrepancies for assigned customers / as needed Ø Assist Accounting Department in resolving various problems with customers’ accounts / as needed Ø Interact with customers, vendors, co-workers, management, and others / daily Ø Create and maintain work instructions for projects / as needed Ø Train new employees / / as needed Supplemental Functions: Ø Inspect products for quality issues / as needed Ø Process returns / as needed Ø Visit customers / as needed Ø Support ISO 9001-2008 / as needed Ø Assist in processing of damage claims from customers and resolve with vendors / as needed Ø Assist in physical inventory / 2 times per year Ø Handle RMA’s, FAR’s and any other claims from customers, with credits and debits, as needed Ø Follow-up with customers re: environmental surveys on products, such as lead-free, RoHS compliant / as needed Ø Assist in physical inventory / two times a year Ø Other duties or special projects as assigned by Management / as needed General Office Functions (Supplemental): Ø Order office/shipping supplies and maintain receipt record / as needed Ø Coordinate with contractors for office/building maintenance / as needed Ø Sort and distribute incoming mail and packages; check and pick up incoming mail at mailbox / as needed Ø Arrange outgoing mail / as needed Ø Manage Petty Cash and SJ bank account by creating expense and end balance report / month end Sales Coordinator – Page 2 General Qualifications: Ø Bi-Lingual English/Japanese or English/Spanish preferred but not required Ø High School Diploma or GED Ø Prior experience in Sales, Marketing and Logistics Ø Solid knowledge and understanding of customer service and sales procedures Ø Ability to communicate (orally and in writing) in a professional and concise manner when dealing with employees, customers, vendors and Company contacts Ø Minimum one year experience in any of the following: Customer Service, Inventory Control, Purchasing, Inside Sales Ø Competent computer skills required to perform the essential functions of the position, including proficiency in Word, Excel, Outlook, Internet, and ability to become proficient in company information system Ø Ability to type a minimum of 45 WPM Ø Physical ability to lift packages of up to 20 lbs. (woman) or 50 lbs. (man) Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of the position. Ø Organized Ø Attention to detail / accuracy Ø Ability to multi-task Ø Self-motivated Ø Ability to manage time with little or no supervision Ø Ability to prioritize and meet work deadlines Ø Good customer service and follow-up skills Ø Possess a teamwork spirit Ø Ability to independently research, analyze, and resolve problems Ø Maintain a professional and positive attitude and demeanor (whether working alone or with a team/group) Ø Ability to get along well with others Ø Maintain an Excellent work ethic (includes attendance, dependability) #J-18808-Ljbffr