Assistant Manager of Shelter Case Management

Job Description

Job Description

About Making Opportunity Count

MOC’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support.

Position Overview:

The Assistant Manager of Shelter Case Management is responsible for supporting the case management and client services of various shelters across North Central Massachusetts. The Assistant Manager of Shelter Case Management provides a constant presence for the families residing at the Shelter by ensuring their needs are met. Working in coordination with the Shelter Manager, and under the supervision of the Director of Shelter Case Management, the position always provides a professional presence, providing guidance and supervision to the case management team, ensuring families are receiving quality case management services and the program’s compliance with EOHLC Shelter Scope of Services. 

Note: This role is predominantly located in the MA Metro area.

Essential Duties and Responsibilities: 

• The Assistant Manager of Shelter Case Management serves as an onsite staff presence to families residing in the Shelter and assists case managers with establishing goals for families in order to achieve our overall placement goal.
• Track case management efforts to ensure compliance with EOHLC Shelter Scope of Services.
• The Assistant Manager of Shelter Case Management ensures that all residents are abiding by shelter rules and enforce the rules as necessary.
• Ensure all new families entering shelter are assigned a case manager, and immediate needs are met.
• Maintain accuracy of various spreadsheets and reports.
• The Assistant Manager of Shelter Case Management maintains an accurate log of the case managers’ progress towards rehousing goals.
• Ensure that all transportation utilized by residents is properly recorded and communicated.
• The Assistant Manager of Shelter Case Management responds to crises, with back-up from the Shelter Manager and/or the Director of Shelter Operations and Director of Shelter Case Management.
• Provide supervision and accountability for case management staff.
• Attending all EOHLC meetings and training, as needed, determined by the Director of Shelter Case Management.
• Other duties as assigned by the Shelter Manager and Director of Shelter Case Management.

Required Qualifications and Skills:

• High school diploma, GED or equivalent
• 5 years’ experience in the human service field
• 2 years’ experience working within the State’s Family Emergency Assistance Shelter Program funded by EOHLC.
• Training in CPR and First Aid
• Ability to demonstrate compassion and the ability to understand the needs of homeless families.
• Strong communication skills and the ability to set limits in a fair and supportive way.
• Ability to think creatively and respond to crises quickly and calmly.
• Ability to always maintain a polite and professional demeanor.
• Strong organizational skills
• Experience in shelter, housing, housing stabilization, clinical service, trauma-informed care.
• Experience developing culturally and linguistically diverse programs for individuals and families from diverse socio-economic, racial, cultural, and linguistic backgrounds.
• Prominent commitment to DEI and ability to lead the cultural competency dialogue and planning over the long term in a sustainable manner.
• Preferred multi-lingual or bilingual abilities
• Adaptable in the face of conflict with multiple and changing priorities.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Compensation:

A salary within the range of $30.24 to $40.91 per hour will be provided to the successful candidate having met the minimum requirements for the position consistent with the MOC compensation philosophy. The candidate’s exact placement will be determined based on factors consistent with MOC’s compensation framework. MOC offers a competitive benefits package including:

• Health, Dental, and Vision Insurance
• Company Paid Life Insurance and Long-Term Disability
• Flexible Spending Accounts
• 15 Paid Vacation Days 
• 12 Paid Sick Days
• 13 Paid Holidays
• Hybrid Work Opportunities
• Student Loan Forgiveness Assistance
• Tuition Remission
• Pet Insurance
• Employee Discounts
• Professional Development Opportunities
• On-Demand early pay access
• Immediate 403b Employer Contribution, 100% Vesting on Day One!

EEO Statement:

Making Opportunity Count is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.