Service Management Platform Architect

Role Overview The Service Management Platform Architect is the enterprise owner and senior technical authority for the company's Service Management platform. This role is responsible for platform architecture, governance, enterprise integrations, and the leadership of the Service Management development team. What You Will Do The responsibilities include owning the overall architecture, roadmap, and lifecycle management of the Service Management platform, establishing architectural standards, design principles, and development best practices, and ensuring platform scalability, maintainability, performance, and long-term sustainability. Why It Might Be a Fit The ideal candidate will have extensive experience architecting and leading ServiceNow or similar platforms in a complex enterprise environment, strong experience integrating ServiceNow or other similar platforms with HR systems, financial platforms, identity providers, and other core enterprise applications, and deep expertise in workflow automation, orchestration, and API-based integrations. Requirements Extensive experience architecting and leading ServiceNow or similar platforms in a complex enterprise environment Strong experience integrating ServiceNow or other similar platforms with HR systems, financial platforms, identity providers, and other core enterprise applications Deep expertise in workflow automation, orchestration, and API-based integrations Demonstrated experience managing and developing high-performing technical teams Strong knowledge of ITSM processes, CMDB governance, and change management frameworks Experience managing multi-environment development lifecycles (Dev/QA/Prod) Strong executive communication and cross-functional leadership skills Benefits Health insurance Retirement plans Paid time off Good faith pay range #J-18808-Ljbffr Versant