Senior Software Engineer - Flows AI (Boston, MA)

This job is with Klaviyo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

About the Role

At Klaviyo, we believe the future of software lies not in productivity tools for human users but in software that can run and optimize itself based on outcome or reward metrics. We’ve built the infrastructure and application that serve as the interface between businesses and consumers. We now have over 167,000 customers, billions of consumer profiles, and hundreds of billions of customer messages and follow-on conversion data. We have a big opportunity to build state-of-the-art AI and machine learning technologies at Klaviyo to power our products and develop AI agents that can automatically create and execute marketing or customer experiences, strategies, and campaigns for any business.

Our team is looking for a Sr. Software Engineer to join Flows AI. You’ll help build the backend systems and product experiences behind our AI agent capabilities in Klaviyo’s Flows product. Flows is a core part of Klaviyo that helps marketers automate personalized customer journeys across channels, and our team is focused on making those journeys easier to create, manage, and improve with practical AI. You’ll partner closely with product managers, machine learning engineers, and data scientists to deliver customer impact at scale. This is a full-stack role with opportunities to shape architecture, async processing pipelines, and distributed systems.

How You Will Make a Difference

• Drive the technical design and implementation of customer-facing AI capabilities within Klaviyo Flows.
• Own projects end to end, from working through ambiguity and refining requirements to shipping and operating production features.
• Build reliable, scalable full-stack systems, including backend services, async processing pipelines, and product experiences that help marketers create and improve automated journeys.
• Partner proactively with product, design, and engineering teammates to shape priorities and deliver measurable customer value.
• Raise the bar for engineering quality, operational health, and technical strategy in a fast-moving product area.

Who You Are

• 5-7 years of professional experience in full-stack software engineering.
• Have a track record of building and maintaining high-scale, customer-facing product features.
• Bring experience shipping AI-powered product capabilities or other complex, ambiguous product initiatives in production.
• Experience creating human and automated evals to ensure high AI model quality.
• Hands-on experience with one or more front end technologies (React, TypeScript, Angular, Vue, etc.)
• Experience with Python / Django or similarly typed languages.
• Experience with designing and managing scalable databases.
• Experience with asynchronous processing and distributed task queues (Celery, Kafka, SQS, RabbitMQ, Redis).
• Experience with cloud-native architectures (AWS) and container orchestration (Kubernetes); can manage infrastructure and CI/CD pipelines.
• Hands-on experience with building REST APIs, GraphQL, and other middleware development tools.
• Able to operate with a high degree of autonomy, handle ambiguity, and thrive in a fast-moving, startup-like environment.
• Driven by curiosity. You're someone who learns and stays up to date with this rapidly evolving field.
• Comfortable collaborating directly with product managers and customers to shape solutions.
• Thrive in customer-focused, fast-moving environments and help make the team around you more effective.

Nice to Have

• Experience with workflow builders, automation products, or journey-orchestration style systems

Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. 

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range For US Locations:$148,000—$222,000 USD

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. 

By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our  Guidelines for using AI in the Klaviyo interview Process . For more information about how we process your personal data, see our  Job Applicant Privacy Notice .

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.   By clicking Submit Application you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice  here and here (FR).