Global Software Implementation Manager

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

Job Description

Negotiable location. Work from home, with approximately 50% travel anticipated. Focused responsibility eLIMS-BPT and eELN programs, across Areas of Activity (e.g. including but not limited to BioPharma Product Testing, Agroscience, Cosmetic Product Testing), and globally (e.g. including but not limited to Americas, Europe, Asia Pacific).

The role is a strategic leadership position that combines enterprise program management, implementation delivery, organizational change management, and people leadership responsibilities. ​

Global Software Implementation Manager Duties Include but are not Limited to the Following:

• Lead global ELN and LIMS implementation programs from initiation through post-go-live stabilization.
• Demonstrate strong program management/organization, leadership, and communication skills with strong commitment to quality and compliance.
• Establish implementation standards, governance processes, and deployment best practices.
• Manage project scope, schedules, budgets, risks, resource allocation, and executive reporting.
• Provide leadership, coaching, and performance management for implementation and training teams.
• Direct change management and training strategies to support effective system adoption. Include oversight of effective training materials and standard operating procedures.
• Partner with Operations, Quality, Regulatory, and IT stakeholders to ensure alignment between business objectives and implementation outcomes.
• Oversee implementation project plans and drive accountability to achieve expected implementation KPIs.
• Manage relationships, coordinate priorities and scheduling with internal software teams and
• Travel for on-site visits ~2 weeks/month (overall average ~50% travel)
• Flexible scheduling to support conference calls in various time zones

Qualifications

Basic Minimum Education

Qualifications

• B.S. or B.A. degree, or equivalent
• PMP certification preferred, but not required

Basic Minimum Work Requirements :

• Minimum of 5 years in relevant software implementation leadership, such as Laboratory Information Management/Electronic Laboratory Notebook (LIMS/ELN), or Enterprise Resource Planning (ERP)
• Minimum of 2 years in global capacity experience
• People management and leadership experience
• Project management experience
• Software implementation leadership experience
• Bioscience/laboratory background
• Regulated environments, such as CFR Part 11 / GMP Annex 11
• Lean Six Sigma 
• Authorization to work in the United States indefinitely without restriction or sponsorship

The Ideal Candidate Possesses the Following:

• Very good English communication skills (concise writing and orally convincing).
• Very good interpersonal relation skills at all levels of the organization, with capability to influence decisions and lead others to achieve results.
• Should possess great leadership skills to motivate users to adopt software and embrace change 
• Ability to work in a complex international environment.
• Tenacity to address and overcome challenges to achieve resolution
• Strong organization skills, to follow actions to completion

Additional Information

Position is  full-time working  Monday - Friday 08:00am - 5:00 pm , 50% travel anticipated  additional hours as needed. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply.

Excellent full-time benefits including:

• Comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.